Olark vs. onWebChat Comparison


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About Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.	About Thousands of companies are using onWebChat live chat service to increase their sales and support their customers. With onWebChat it is very easy to choose your colors through a big palette and select the one which fits your brand better. Add photos to your every live chat user and make it look more user-friendly. You can set your chat window to appear in any language you wish. Many times a customer cannot choose the type of product he needs on his own because maybe he lacks the technical knowledge. With live chat you can assist him in choosing the product which really caters to his needs. Cross-selling and product suggestions is one of the strategies which turned Amazon into the biggest online retailer. Follow this highly successful strategy by suggesting products to your customers which match the ones they are interested in buying.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Olark Live Chat is perfectly suitable for small and mid-sized businesses in different verticals such as eCommerce, retail, SaaS, education, and more.	Audience Businesses looking for a Live Chat solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $17.00/month/user Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user. Free Version Supported Free Trial Supported	Pricing $5 per user per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything. #1- It provides no delay live chat customer support to establish. #2- Chat waiting room tells the exact number of Que. #3- Help to keep customer data records of supports and doubts. Cons Very easy to setup. Customer support are very responsive. Good software. No cons. #1- We had an overall great experience with it. Nothing I disliked about it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Olark Founded: 2009 United States www.olark.com	Company Information onWebChat Founded: 2015 Greece onwebchat.com
Alternatives Social Intents	Alternatives SignalZen
Lime Connect Lime Connect (formerly Userlike)	LiveSupporti LiveSupporti.com
LiveHelpNow	Dead Simple Chat Next Path Software Consulting Inc
ClickDesk	ChatBeacon SmartMax Software, Inc.
LiveChat LiveChat Software View All	Provide Support View All
Categories Conversational Commerce Supported Live Chat Supported	Categories Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Coevera Supported Freshdesk Supported Fullstory Supported Help Scout Supported Highrise Supported HubSpot Customer Platform Supported LendFoundry Supported Lift AI Supported Livespace Supported Mad Mimi Supported Maropost Marketing Cloud Supported Morphic Supported Podia Supported ProProfs Knowledge Base Supported Proposify Supported Salesmachine Supported SalezShark Supported Saphyte Supported Shopify Supported Sugar Sell Supported Show More Integrations View All 101 Integrations	Integrations Coevera Not Supported Freshdesk Not Supported Fullstory Not Supported Help Scout Not Supported Highrise Not Supported HubSpot Customer Platform Not Supported LendFoundry Not Supported Lift AI Not Supported Livespace Not Supported Mad Mimi Not Supported Maropost Marketing Cloud Not Supported Morphic Not Supported Podia Not Supported ProProfs Knowledge Base Not Supported Proposify Not Supported Salesmachine Not Supported SalezShark Not Supported Saphyte Not Supported Shopify Not Supported Sugar Sell Not Supported Show More Integrations
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