Prodsight

Prodsight

Product Insight
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About

At the intersection of Customer Experience and Business Intelligence, Customer Intelligence reveals the critical connection between your customer's thoughts and feelings and the metrics driving business. Explore gives you the power to develop the Answers your company needs to make impactful decisions. You have collected the thoughts and feelings of your customers in various feedback, survey and customer support systems. Start putting this data into OdinExplore to understand at scale. Find which topics are most impactful to your customers by exploring the topics in their feedback. Explore auto-terms, create important topics, apply dictionaries, and analyze emotions and sentiment. Create segments based on specific demographics, ratings, or time periods to discover and highlight the distinctions between different groups of people. Run multiple experiments to gain new perspectives on different customer segments, products, and more.

About

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer experience analytics platform for digital-first companies

Audience

Leaders and managers of support, success, product and CX

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$999 per month
Billed annually
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros & Cons from Real Users

Pros

  • Powerful NLP algorithms to extract insights from text data. Intuitive visual interface for analyzing trends & patterns.

Cons

  • Requires expertise to fully leverage advanced analytics features. Steep learning curves for new users. Lack of No-code customization limits citizen data scientist access.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OdinAnswers
United States
odinanswers.com/platform/

Company Information

Product Insight
Founded: 2017
United Kingdom
prodsight.com

Alternatives

Alternatives

Canvs

Canvs

Canvs AI

Categories

Categories

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

AskNicely
Delighted
Formstack
G2
Google Business Profile
Google Sheets
Intercom
SatisMeter
Slack
Stackreaction
SurveyMonkey
Tripadvisor
TrustRadius
Trustpilot
Typeform
Wufoo
Yelp
Zapier
Zendesk

Integrations

AskNicely
Delighted
Formstack
G2
Google Business Profile
Google Sheets
Intercom
SatisMeter
Slack
Stackreaction
SurveyMonkey
Tripadvisor
TrustRadius
Trustpilot
Typeform
Wufoo
Yelp
Zapier
Zendesk
Claim OdinText Text Analytics and update features and information
Claim OdinText Text Analytics and update features and information
Claim Prodsight and update features and information
Claim Prodsight and update features and information