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About
Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success, thanks to multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent. As an international leader in customer experience, we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX. Customized, robust, and agile CCaaS solutions that meet your customers’ needs. Link cross-channel interactions with each customer into meaningful conversations. Automation improves customer experience, maximizes agent efficiency, and boosts contact center performance. Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
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About
A solution that requires zero investment in infrastructure, IT, and operations personnel. Your organization can save up to 50% of phone subscription costs through free internal phone calls. Process automation through AI, callbot, and chatbot integration helps improve agent performance and productivity. Operating for more than 800 clients with 40 million end-users, providing operation stability of up to 99.9%. Highly detailed overviews to assess the contact center’s productivity and agent KPIs. This supports the management process effectively. Save customer data with StringeeX contact using custom fields to identify customers, even as soon as they call. Save customer issues using tickets, allowing agents to track the entire process while handling customer issues.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a solution to facilitate communication between large organizations and individuals
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Audience
Companies interested in a Contact Center software to enhance customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$12 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOdigo
France
www.odigo.com
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Company InformationStringeeX
stringeex.com
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Categories |
Categories |
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Integrations
Creovai
Google Cloud Contact Center AI
Mayday
Operata
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