+
+

Related Products

  • SurveySparrow
    3,089 Ratings
    Visit Website
  • SurveyLegend
    1,881 Ratings
    Visit Website
  • Jotform
    9,009 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • Titan
    378 Ratings
    Visit Website
  • SurveyJS
    64 Ratings
    Visit Website
  • WorkTango
    1,554 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • Numa
    14 Ratings
    Visit Website
  • Odoo
    1,729 Ratings
    Visit Website

About

Netigate is a feedback platform that allows you to collect and manage valuable business insights using online surveys. Specialising in Voice of the Customer and Voice of the Employee feedback, Netigate is the complete GDPR-compliant solution for companies of all sizes. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, real-time reporting, expert-crafted templates, text analysis for open-text-answers and much more.

About

ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for an all-in-one GDPR-compliant solution to manage customer and employee feedback

Audience

IT service management leaders (CIOs, IT Directors, Service Desk Managers, ITSM Architects) inside mid-market and enterprise organisations across all industries, plus managed service providers measuring satisfaction for their enterprise clients.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

Contact for pricing
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 3.5 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Its custom survey URL and mobile surveys are the main features which I like the most. It covers almost all topics for all age groups.
  • Its custom survey URL and mobile surveys are the main features which I like the most. Its library has good collections too.

Cons

  • There is not a free version of Netigate and that is not heartening.
  • There is not a free version of Netigate and that is not heartening to hear.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Netigate
Founded: 2005
Sweden
www.netigate.net

Company Information

ciopulse
Founded: 2013
Australia
www.cio-pulse.com

Alternatives

Alternatives

Emotics

Emotics

Adoreboard
Zest

Zest

Zestmeup
SurveyOL

SurveyOL

SurveyOL.com
Delighted

Delighted

Qualtrics

Categories

Customer Feedback Supported
Employee Feedback Supported
Employee Survey Supported
NPS Supported
Survey Supported
Text Analytics Supported
User Research Supported

Categories

Customer Feedback Supported
NPS Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Integrations

BMC Helix Not Supported
Freshservice Not Supported
Jira Service Management Not Supported
ServiceNow Not Supported
Startdeliver Supported
Zendesk Not Supported

Integrations

BMC Helix Supported
Freshservice Supported
Jira Service Management Supported
ServiceNow Supported
Startdeliver Not Supported
Zendesk Supported
Claim Netigate and update features and information
Claim Netigate and update features and information
Claim ciopulse and update features and information
Claim ciopulse and update features and information