NEXTms

NEXTms

Callcap
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About

Receive and respond to text messages, photos and videos in a secured environment. Allow agents to handle five times the amount of customers. Improve customer response rates, loyalty and satisfaction. Use as an internal instant messaging solution. Access conversations as they happen, with extensive monitored analytics! Remain compliant while communicating with customers. Callcap is an innovative call tracking and monitoring solution, comprised of real people just like you, and our main focus is providing custom solutions with real results. Call or text a Callcap expert at 844-816-5640 for a custom consultation! Making marketing investments can be a tough decision, especially when it’s difficult to tell if that marketing money is actually making the phones ring. But what if you could tell where callers are coming from, as in the specific marketing initiative, and exactly why? Now you can.

About

CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution to manage, receive and respond to text messages, photos and videos

Audience

Organizations that want to improve customer experience with automated SMS messaging and notifications

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Callcap
Founded: 2018
United States
callcap.com/features/text-platform/

Company Information

WEBTEXT
Founded: 2007
Ireland
webtext.com

Alternatives

Alternatives

2way

2way

2way Message
Top Crew Systems

Top Crew Systems

EmpowerU Marketing
Alive5

Alive5

Alive Technologies

Categories

SMS Marketing Supported

Categories

Live Chat Supported
Push Notifications Supported
SMS Marketing Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Not Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Not Supported
Scheduled Messaging Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Integrations

Amazon Connect Not Supported
Avaya Aura Not Supported
Avaya Experience Platform Not Supported
Five9 Not Supported
Oracle CRM On Demand Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Symbee Not Supported

Integrations

Amazon Connect Supported
Avaya Aura Supported
Avaya Experience Platform Supported
Five9 Supported
Oracle CRM On Demand Supported
Salesforce Supported
ServiceNow Supported
Symbee Supported
Claim NEXTms and update features and information
Claim NEXTms and update features and information
Claim WEBTEXT and update features and information
Claim WEBTEXT and update features and information