NEXTmsCallcap
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Related Products
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About
Receive and respond to text messages, photos and videos in a secured environment. Allow agents to handle five times the amount of customers. Improve customer response rates, loyalty and satisfaction. Use as an internal instant messaging solution. Access conversations as they happen, with extensive monitored analytics! Remain compliant while communicating with customers. Callcap is an innovative call tracking and monitoring solution, comprised of real people just like you, and our main focus is providing custom solutions with real results. Call or text a Callcap expert at 844-816-5640 for a custom consultation! Making marketing investments can be a tough decision, especially when it’s difficult to tell if that marketing money is actually making the phones ring. But what if you could tell where callers are coming from, as in the specific marketing initiative, and exactly why? Now you can.
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About
CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies searching for a solution to manage, receive and respond to text messages, photos and videos
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Audience
Organizations that want to improve customer experience with automated SMS messaging and notifications
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$49 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCallcap
Founded: 2018
United States
callcap.com/features/text-platform/
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Company InformationWEBTEXT
Founded: 2007
Ireland
webtext.com
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Categories |
Categories |
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SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Supported
Mass Texting
Supported
Message Personalization
Not Supported
MMS
Supported
Mobile Coupons
Not Supported
Mobile Keywords
Supported
Polls / Voting
Not Supported
Reporting/Analytics
Not Supported
Scheduled Messaging
Not Supported
Shortcodes
Not Supported
Text-to-Win
Not Supported
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Integrations
Amazon Connect
Not Supported
Avaya Aura
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
Oracle CRM On Demand
Not Supported
Salesforce
Not Supported
ServiceNow
Not Supported
Symbee
Not Supported
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Integrations
Amazon Connect
Supported
Avaya Aura
Supported
Avaya Experience Platform
Supported
Five9
Supported
Oracle CRM On Demand
Supported
Salesforce
Supported
ServiceNow
Supported
Symbee
Supported
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