Modento vs. Weave Comparison


Modento Modento Inc.	Weave	+	+
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About Our cloud-based, user-friendly patient communication and engagement platform is a truly all-in-one solution to the everyday needs of your dental practice. Our HIPAA-compliant dashboard offers best-in-class digital forms and consents, two-way patient communication, intraoffice communication, automated appointment reminders/confirmations/reviews/recalls, a customized app-based loyalty program, and much more! Modento seamlessly layers on top of your Practice Management System to improve your daily efficiency and save your staff hours of time scanning documents and making phone calls. Modento is helping offices across the country improve their case acceptance, acquire and retain more patients, and increase their profitability. Visit our website to schedule your free demo today and see how Modento can make your life easier.		About Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Dental Offices, DSOs, Dentists, Dental Practices		Audience Small businesses
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 4.3 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.0 / 5 support 4.3 / 5 Read all reviews
Pros from Real Users Pros Modento has been great so far. Coming from Lighthouse 360, I love the chat features, ease of sending forms, iPads for checking in, and especially being able to do so much from my phone.I've seeing the schedule and having access to patient phone numbers so I can easily send messages from home. We liked the patient medical history forms and we liked their promise to offer the same services as flex which turned out to be untrue. And after a few weeks of use we disliked it but the company won’t let us out of the contract they misrepresented. Flex let us go easy and now we are going back to them. We love everything about this program in itself but what we really love is the customer service. In an industry where customer service is severely lacking, Modento has it figured out. They also roll out upgrades each month and are open to any and all enhancement requests you make. This system is easy to use for both patients and office use. The customer service is some of the best we have ever seen. Customization of forms, verbiage, and design is the best we have seen after trying 4 systems over the years! I especially love that Modento automatically imports all forms.. that I can send payment requests.. and that patients can send me paper shares of their insurance cards. It’s honestly like having an extra teammates on staff but they’re not taking up office space. This software changed my life. My patients were "trained" overnight. This reduced the stress of the front and back teams by all of the auto communication to the patient about their appointments, paperwork, financials, treatment plans, and communication between the office at just a text away. Everything is on their phone! I don't have patients showing up without knowing what they are coming for, or forgetting or even trying to haggle the copay. Appointment no shows or short cancellations were cut by 90%. Texting between patients is so nice especially during these times of waiting in the car. I think my favorite feature is the pay request. No more forgetting your wallet, almost everyone has a digital card saved. You get a ton of features with Modento which makes your work a lot easier. Features like preparation of treatment plan, voicemails, notification, and ease of interacting with the patients. On top of everything, you get amazing customer support. Easy to learn. Very user friendly! Modento is so easy you practically teach yourself. The support is incredible and we get immediate response with any questions we may have. We hit the ground running on day one! Being able to have patients sign using their smart phone or computer has really helped lower patient contact, which has been a big focus during the COVID-19 pandemic. Online check-ins has also helped manage patient flow when we closed our reception area. And the customization of patient forms has really helped keep the forms how we want them to look and ask the questions we want asked. I like the ease of the use, how seamless the Open Dental and Modento integration is, and the best part Apex payment!!! Thank guys well done. Anahit Nicholas Dental Care		Pros & Cons from Real Users Pros Sending reminders using integrated contacts / scheduling data from our medical practice management software; Caller ID populated from contacts in PMS; One platform for phone, text, reminders, and fax. I like how the phone comes with everything as well. I was able to cancel my phone provider and save money with Weave. Very helpful software to bring all your marketing into one platform and to allow calls on the go in their app. Cons Spotty phone service; No user programable administration of auto attendant - requires talking to support to tell you how your auto attendant is configured and to reprogram it; SMS text app is very limited - uses only one inbox and can't organize multiple users into individual conversation threads (like ZipWhip or heyMarket); Support has gotten much more difficult to contact and lower level support isn't that helpful; Tiny desktop app interface!! Only as big as a typical cell phone screen; not sizable. Big limitation when using the app for many functions; After using Weave for nearly a year, they've been totally unresponsive to product suggestions. There’s nothing about Weave that I didn’t like. Everything is A OK. Not much we dislike about it so far so good with our clients.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Modento Inc. Founded: 2017 United States www.modento.io		Company Information Weave Founded: 2011 United States www.getweave.com
Alternatives Solutionreach		Alternatives Podium
Patient Communicator		Web Tracks Gritware
Pomelo Health		Demandforce
DoctorConnect Adtel International		Solutionreach
PracticeMojo View All		Yocale View All
Categories Appointment Reminder Dental Patient Check-in Kiosk Patient Engagement Patient Intake		Categories Ambulatory Surgery Center (ASC) Appointment Reminder Appointment Scheduling Business Phone Systems Business Text Messaging Business VoIP Call Tracking Contact Management Customer Advocacy Customer Communications Management Customer Engagement Customer Feedback Dental Email Marketing Healthcare CRM HIPAA Compliant Messaging Internal Communications IVR Lead Management Local Marketing Loyalty Management Medical Scheduling Optometry Patient Case Management Patient Engagement Patient Intake Patient Relationship Management (PRM) Patient Scheduling Payment Processing Review Management SMS Marketing Spa Team Chat Team Communication Telephony Unified Communications Veterinary Veterinary Appointment Scheduling
Appointment Reminder Features Appointment Scheduling Calendar Management Call Reminders Email Reminders Online Booking Payment Reminders Recurring Appointments Rescheduling SMS Messaging Two-Way Messaging Dental Features Appointment Management Appointment Reminders Claims Management Clinical Charting Imaging Inventory Management Patient Account Management Patient Billing Patient Records Management Treatment Planning Patient Engagement Features Appointment Scheduling Care Planning Collaboration Messaging Mobile Access Patient Education Patient Portal Personal Health Record Progress Tracking Self Management		Appointment Reminder Features Appointment Scheduling Calendar Management Call Reminders Email Reminders Online Booking Payment Reminders Recurring Appointments Rescheduling SMS Messaging Two-Way Messaging Show More Features Appointment Scheduling Features Appointment Reminders Automated Scheduling Calendar Sync Client Database Group Scheduling Mobile Access Multi-Location Online Booking Online Payments Recurring Appointments Room Booking Management Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Contact Management Features Activity Management Appointment Management Contact Database Contact History Contact Import/Export Customer Pipeline Email Marketing Group Management Interaction Tracking Lead Management Prospecting Tools Sales Pipeline Management Search / Filter Segmentation Shared Contacts Social Media Integration Customer Advocacy Features Advocate Management Campaign Management Communication Management Community Management Gamification Referral Tracking Reporting/Analytics Rewards Program Social Engagement Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Email Marketing Features A/B Testing Artificial Intelligence Auto-Responders CAN SPAM Compliance Customer Surveys Drip Campaigns Dynamic Content Event Triggered Email Image Library Landing Pages/Web Forms Mailing List Management Mobile Optimized Emails Reporting/Analytics Subscriber Management Template Management WYSIWYG Email Editor Healthcare CRM Features Audience Targeting Campaign Management Marketing Automation Medical History Records Patient Communications Patient Management Physician Management Predictive Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Lead Management Features Activity Tracking Campaign Management Lead Capture Lead Distribution Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Source Tracking Local Marketing Features Advertising Management CRM Email Marketing Feedback Management Live Chat NAP Management (Name/Address/Phone) Online Listings Management PR Management Reporting / Analytics Review Management SEO Management Social Media Management Store Locator Website Management Loyalty Management Features CRM Customer Activity Tracking Discount Management Gift Card System Loyalty Card System Member Portal Membership Management No-Card Loyalty System Referral Tracking Rewards Management White Label Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture Review Management Features Campaign Management Dashboard Negative Feedback Management Response Management Review Monitoring Review Notification Review Request Sentiment Analysis Social Sharing White Label SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail
Integrations Dentrix EagleSoft 4D EMR AVImark Advantage SMART Practice Arini Cloud9 Curve Hero DentiMax Easy Dental Eyefinity EHR Liine MacPractice 20/20 OfficeMate Practice-Web Dental Provet SoftDent Swell TotalMD Uprise Show More Integrations View All 4 Integrations		Integrations Dentrix EagleSoft 4D EMR AVImark Advantage SMART Practice Arini Cloud9 Curve Hero DentiMax Easy Dental Eyefinity EHR Liine MacPractice 20/20 OfficeMate Practice-Web Dental Provet SoftDent Swell TotalMD Uprise Show More Integrations View All 29 Integrations
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