Modento vs. Weave Comparison


Modento Modento Inc.	Weave	+	+
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About Our cloud-based, user-friendly patient communication and engagement platform is a truly all-in-one solution to the everyday needs of your dental practice. Our HIPAA-compliant dashboard offers best-in-class digital forms and consents, two-way patient communication, intraoffice communication, automated appointment reminders/confirmations/reviews/recalls, a customized app-based loyalty program, and much more! Modento seamlessly layers on top of your Practice Management System to improve your daily efficiency and save your staff hours of time scanning documents and making phone calls. Modento is helping offices across the country improve their case acceptance, acquire and retain more patients, and increase their profitability. Visit our website to schedule your free demo today and see how Modento can make your life easier.		About Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Dental Offices, DSOs, Dentists, Dental Practices		Audience Small businesses
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported		Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 4.3 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.0 / 5 support 4.3 / 5 Read all reviews
Pros from Real Users Pros Modento has been great so far. Coming from Lighthouse 360, I love the chat features, ease of sending forms, iPads for checking in, and especially being able to do so much from my phone.I've seeing the schedule and having access to patient phone numbers so I can easily send messages from home. We liked the patient medical history forms and we liked their promise to offer the same services as flex which turned out to be untrue. And after a few weeks of use we disliked it but the company won’t let us out of the contract they misrepresented. Flex let us go easy and now we are going back to them. We love everything about this program in itself but what we really love is the customer service. In an industry where customer service is severely lacking, Modento has it figured out. They also roll out upgrades each month and are open to any and all enhancement requests you make. This system is easy to use for both patients and office use. The customer service is some of the best we have ever seen. Customization of forms, verbiage, and design is the best we have seen after trying 4 systems over the years! I especially love that Modento automatically imports all forms.. that I can send payment requests.. and that patients can send me paper shares of their insurance cards. It’s honestly like having an extra teammates on staff but they’re not taking up office space. This software changed my life. My patients were "trained" overnight. This reduced the stress of the front and back teams by all of the auto communication to the patient about their appointments, paperwork, financials, treatment plans, and communication between the office at just a text away. Everything is on their phone! I don't have patients showing up without knowing what they are coming for, or forgetting or even trying to haggle the copay. Appointment no shows or short cancellations were cut by 90%. Texting between patients is so nice especially during these times of waiting in the car. I think my favorite feature is the pay request. No more forgetting your wallet, almost everyone has a digital card saved. You get a ton of features with Modento which makes your work a lot easier. Features like preparation of treatment plan, voicemails, notification, and ease of interacting with the patients. On top of everything, you get amazing customer support. Easy to learn. Very user friendly! Modento is so easy you practically teach yourself. The support is incredible and we get immediate response with any questions we may have. We hit the ground running on day one! Being able to have patients sign using their smart phone or computer has really helped lower patient contact, which has been a big focus during the COVID-19 pandemic. Online check-ins has also helped manage patient flow when we closed our reception area. And the customization of patient forms has really helped keep the forms how we want them to look and ask the questions we want asked. I like the ease of the use, how seamless the Open Dental and Modento integration is, and the best part Apex payment!!! Thank guys well done. Anahit Nicholas Dental Care		Pros & Cons from Real Users Pros Sending reminders using integrated contacts / scheduling data from our medical practice management software; Caller ID populated from contacts in PMS; One platform for phone, text, reminders, and fax. I like how the phone comes with everything as well. I was able to cancel my phone provider and save money with Weave. Very helpful software to bring all your marketing into one platform and to allow calls on the go in their app. Cons Spotty phone service; No user programable administration of auto attendant - requires talking to support to tell you how your auto attendant is configured and to reprogram it; SMS text app is very limited - uses only one inbox and can't organize multiple users into individual conversation threads (like ZipWhip or heyMarket); Support has gotten much more difficult to contact and lower level support isn't that helpful; Tiny desktop app interface!! Only as big as a typical cell phone screen; not sizable. Big limitation when using the app for many functions; After using Weave for nearly a year, they've been totally unresponsive to product suggestions. There’s nothing about Weave that I didn’t like. Everything is A OK. Not much we dislike about it so far so good with our clients.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Modento Inc. Founded: 2017 United States www.modento.io		Company Information Weave Founded: 2011 United States www.getweave.com
Alternatives Solutionreach		Alternatives Podium
Patient Communicator		Web Tracks Gritware
Pomelo Health		Demandforce
DoctorConnect Adtel International		Solutionreach
PracticeMojo View All		Yocale View All
Categories Appointment Reminder Supported Dental Supported Patient Check-in Kiosk Supported Patient Engagement Supported Patient Intake Supported		Categories Ambulatory Surgery Center (ASC) Supported Appointment Reminder Supported Appointment Scheduling Supported Business Phone Systems Supported Business Text Messaging Supported Business VoIP Supported Call Tracking Supported Contact Management Supported Customer Advocacy Supported Customer Communications Management Supported Customer Engagement Supported Customer Feedback Supported Dental Supported Email Marketing Supported Healthcare CRM Supported HIPAA Compliant Messaging Supported Internal Communications Supported IVR Supported Lead Management Supported Local Marketing Supported Loyalty Management Supported Medical Scheduling Supported Optometry Supported Patient Case Management Supported Patient Engagement Supported Patient Intake Supported Patient Relationship Management (PRM) Supported Patient Scheduling Supported Payment Processing Supported Review Management Supported SMS Marketing Supported Spa Supported Team Chat Supported Team Communication Supported Telephony Supported Unified Communications Supported Veterinary Supported Veterinary Appointment Scheduling Supported
Appointment Reminder Features Appointment Scheduling Supported Calendar Management Supported Call Reminders Not Supported Email Reminders Supported Online Booking Supported Payment Reminders Supported Recurring Appointments Not Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Supported Dental Features Appointment Management Supported Appointment Reminders Supported Claims Management Not Supported Clinical Charting Not Supported Imaging Not Supported Inventory Management Not Supported Patient Account Management Supported Patient Billing Supported Patient Records Management Supported Treatment Planning Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Not Supported Patient Portal Supported Personal Health Record Supported Progress Tracking Not Supported Self Management Supported		Appointment Reminder Features Appointment Scheduling Supported Calendar Management Supported Call Reminders Supported Email Reminders Supported Online Booking Not Supported Payment Reminders Supported Recurring Appointments Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Supported Show More Features Appointment Scheduling Features Appointment Reminders Supported Automated Scheduling Supported Calendar Sync Supported Client Database Supported Group Scheduling Not Supported Mobile Access Supported Multi-Location Supported Online Booking Not Supported Online Payments Supported Recurring Appointments Supported Room Booking Management Not Supported Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Not Supported Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Not Supported Unified Communications Not Supported Voice Quality Enhancement Not Supported Call Tracking Features Call Log Not Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Not Supported Conversion Tracking Not Supported CRM Not Supported IVR / Voice Recognition Not Supported Keyword Tracking Not Supported Contact Management Features Activity Management Not Supported Appointment Management Supported Contact Database Not Supported Contact History Not Supported Contact Import/Export Not Supported Customer Pipeline Not Supported Email Marketing Not Supported Group Management Not Supported Interaction Tracking Not Supported Lead Management Not Supported Prospecting Tools Not Supported Sales Pipeline Management Not Supported Search / Filter Not Supported Segmentation Not Supported Shared Contacts Not Supported Social Media Integration Not Supported Customer Advocacy Features Advocate Management Supported Campaign Management Supported Communication Management Supported Community Management Not Supported Gamification Not Supported Referral Tracking Not Supported Reporting/Analytics Supported Rewards Program Not Supported Social Engagement Not Supported Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Supported Email Distribution Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Supported Video Content Not Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Not Supported Screenshot / Screen Capture Not Supported Surveys Not Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Not Supported Website Feedback Not Supported Email Marketing Features A/B Testing Not Supported Artificial Intelligence Not Supported Auto-Responders Not Supported CAN SPAM Compliance Not Supported Customer Surveys Supported Drip Campaigns Supported Dynamic Content Not Supported Event Triggered Email Not Supported Image Library Supported Landing Pages/Web Forms Not Supported Mailing List Management Supported Mobile Optimized Emails Supported Reporting/Analytics Supported Subscriber Management Supported Template Management Supported WYSIWYG Email Editor Supported Healthcare CRM Features Audience Targeting Supported Campaign Management Supported Marketing Automation Supported Medical History Records Supported Patient Communications Supported Patient Management Supported Physician Management Not Supported Predictive Analytics Supported IVR Features Call Center Not Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Not Supported Phone Key Input Not Supported Survey Management Not Supported Text to Speech Not Supported Voice Customization Not Supported Voice Mail Supported Internal Communications Features App Integration Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Not Supported Event Calendar Not Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Not Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Lead Management Features Activity Tracking Not Supported Campaign Management Supported Lead Capture Not Supported Lead Distribution Not Supported Lead Nurturing Not Supported Lead Scoring Not Supported Lead Segmentation Not Supported Pipeline Management Not Supported Prospecting Tools Not Supported Source Tracking Not Supported Local Marketing Features Advertising Management Not Supported CRM Supported Email Marketing Supported Feedback Management Not Supported Live Chat Not Supported NAP Management (Name/Address/Phone) Not Supported Online Listings Management Not Supported PR Management Not Supported Reporting / Analytics Not Supported Review Management Supported SEO Management Not Supported Social Media Management Not Supported Store Locator Not Supported Website Management Not Supported Loyalty Management Features CRM Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Not Supported Loyalty Card System Not Supported Member Portal Not Supported Membership Management Not Supported No-Card Loyalty System Not Supported Referral Tracking Not Supported Rewards Management Not Supported White Label Not Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Supported Gift Card Management Not Supported Mobile Payments Supported Online Payments Supported POS Transactions Not Supported Receipt Printing Not Supported Recurring Billing Supported Signature Capture Not Supported Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Not Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Not Supported Social Sharing Supported White Label Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Not Supported Mobile Keywords Not Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Not Supported Text-to-Win Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Not Supported Mobile Access Supported Push Notifications Supported Search Not Supported Surveys & Feedback Not Supported Task Management Supported Video Conferencing Not Supported Telephony Features Auto-Dialer Supported Call Center Management Not Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Not Supported Outbound Reporting Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Supported VoIP Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported
Integrations Dentrix Supported EagleSoft Supported 4D EMR Not Supported AVImark Not Supported Advantage SMART Practice Not Supported Cloud9 Not Supported CodeKeep Not Supported Curve Hero Not Supported DentiMax Not Supported Denticon Not Supported Dentina.Ai Not Supported Dentrix Enterprise Not Supported IntraVet Not Supported Liine Not Supported MacPractice 20/20 Not Supported Nextech Not Supported OfficeMate Not Supported Open Dental Software Supported Practice-Web Dental Not Supported Uprise Not Supported Show More Integrations View All 4 Integrations		Integrations Dentrix Supported EagleSoft Supported 4D EMR Supported AVImark Supported Advantage SMART Practice Supported Cloud9 Supported CodeKeep Supported Curve Hero Supported DentiMax Supported Denticon Supported Dentina.Ai Supported Dentrix Enterprise Supported IntraVet Supported Liine Supported MacPractice 20/20 Supported Nextech Supported OfficeMate Supported Open Dental Software Not Supported Practice-Web Dental Supported Uprise Supported Show More Integrations View All 29 Integrations
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