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About

Drive profitable customer relationships with MirrorWave. Ask less and do more with our powerful relationship feedback system. We follow individuals over time, regularly pulsing them with the same three questions so we can understand what's changed with them since last time and why. We do this using our world-first longitudinal platform which builds individual relationship stories over time and makes it easy for our clients to get into a rhythm of listening and taking action. MirrorWave is for businesses who are serious about their enduring customer relationships, with individual customers, strategic accounts or two-way partnerships. All the programs we’ve ever run, we’ve helped businesses halve the number of dissatisfied people and more than double (2.3x) the number of highly satisfied people. Form strategy from truly unique change-based insights.

About

All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want a feedback management system

Audience

Companies that have a digital presence and want to listen, collect, and act on customer feedback

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$229/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MirrorWave
Founded: 2009
New Zealand
www.mirrorwave.com

Company Information

Mopinion
Founded: 2013
Netherlands
www.mopinionlabs.com

Alternatives

Surveyed

Surveyed

Spicyfy Ventures

Alternatives

Hello Customer

Hello Customer

Insider Metrics
Sphinx iQ3

Sphinx iQ3

Le Sphinx
Delighted

Delighted

Qualtrics
GetFeedback

GetFeedback

SurveyMonkey

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Marketing Analytics Features

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Integrations

Adobe Analytics
Adobe Marketo Engage
Asana
Basecamp
Contentsquare
Google Analytics
HubSpot Customer Platform
Intercom
Jira
Magento
NextDNS
Progress Sitefinity
Salesforce
Salesforce Agentforce Service
Slack
Trello
VWO Testing
WordPress
Zapier
Zendesk

Integrations

Adobe Analytics
Adobe Marketo Engage
Asana
Basecamp
Contentsquare
Google Analytics
HubSpot Customer Platform
Intercom
Jira
Magento
NextDNS
Progress Sitefinity
Salesforce
Salesforce Agentforce Service
Slack
Trello
VWO Testing
WordPress
Zapier
Zendesk
Claim MirrorWave and update features and information
Claim MirrorWave and update features and information
Claim Mopinion and update features and information
Claim Mopinion and update features and information