Microsoft Copilot Studio vs. Operata Comparison


Microsoft Copilot Studio Microsoft	Operata	+	+
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About Microsoft Copilot Studio is a comprehensive platform that enables users to create and manage AI-driven agents tailored to specific business needs. Utilizing low-code and generative AI capabilities, it allows for the design of agents that can access internal knowledge bases, execute actions through a wide array of data connectors, and operate autonomously to enhance productivity. These agents can be seamlessly deployed across various channels, including Microsoft 365 applications, internal websites, and mobile apps, ensuring integration into existing workflows. Copilot Studio also offers robust governance features, providing IT departments with centralized control over usage, analytics, and security policies.	About Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses, developers, and IT professionals seeking to create, deploy, and manage AI-driven agents tailored to streamline workflows and enhance productivity across various platforms	Audience Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $200 per month Free Version Free Trial	Pricing $0.0060 per agent minutes Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Microsoft Founded: 1975 United States www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio	Company Information Operata Founded: 2017 United States operata.com
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Categories Agentic AI Agentic Orchestration Agentic Process Automation AI Agent Builders AI Agents AI Assistants AI Automation AI Copilots AI Orchestration Chatbot Conversational AI	Categories AI Copilots Contact Center Quality Assurance Customer Experience

Integrations Azure AI Search Content Guru storm ElevenLabs GPT-5.2 Instant GPT-5.2 Pro GPT-5.2 Thinking Gryphon ONE Hume AI Medallia Microsoft 365 Copilot Analyst Microsoft 365 Copilot Researcher Microsoft Power Automate Observe.AI Odigo PolyAI Replicant Sierra Squaretalk Vapi AI Zendesk Show More Integrations View All 25 Integrations	Integrations Azure AI Search Content Guru storm ElevenLabs GPT-5.2 Instant GPT-5.2 Pro GPT-5.2 Thinking Gryphon ONE Hume AI Medallia Microsoft 365 Copilot Analyst Microsoft 365 Copilot Researcher Microsoft Power Automate Observe.AI Odigo PolyAI Replicant Sierra Squaretalk Vapi AI Zendesk Show More Integrations View All 63 Integrations
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