MetaDefender OT AccessOPSWAT
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SecureDeskRubix Technology
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Related Products
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About
MetaDefender OT Access enables secure, just-in-time remote access to Operational Technology (OT) and Cyber-Physical Systems (CPS), allowing both internal employees and external vendors to connect safely over mutually authenticated, outbound-only TLS tunnels without exposing OT networks to inbound traffic risks. It supports various industrial and IT protocols (e.g., Ethernet/IP, MODBUS, OPC UA, S7Comm, Telnet, SSH, RDP, HTTPS), enabling compatibility across a wide range of legacy and modern OT infrastructure. Depending on deployment mode, the solution can be cloud-managed (with remote configuration via AWS-hosted services) or on-premises (with a local Management Console), making it suitable for both internet-connected and air-gapped environments. It leverages components such as an Admin UI, Windows client (or service-level client), and a Management Console (in on-site deployments) to manage connections and enforce security policies.
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About
SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session.
It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint.
The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Industrial operators and organizations searching for a tool to ensure safe vendor access, secure file transfers, and full auditing for compliance and operational security
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Audience
IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually Up to 10 operators
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationOPSWAT
Founded: 2002
United States
www.opswat.com/products/metadefender/ot-access
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Company InformationRubix Technology
Founded: 2012
United States
www.rubixtechnology.com
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
Not Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Not Supported
Surveys & Feedback
Not Supported
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Integrations
Amazon Web Services (AWS)
Supported
Splunk Cloud Platform
Supported
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Integrations
Amazon Web Services (AWS)
Not Supported
Splunk Cloud Platform
Not Supported
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