SecureDesk

SecureDesk

Rubix Technology
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About

MetaDefender OT Access enables secure, just-in-time remote access to Operational Technology (OT) and Cyber-Physical Systems (CPS), allowing both internal employees and external vendors to connect safely over mutually authenticated, outbound-only TLS tunnels without exposing OT networks to inbound traffic risks. It supports various industrial and IT protocols (e.g., Ethernet/IP, MODBUS, OPC UA, S7Comm, Telnet, SSH, RDP, HTTPS), enabling compatibility across a wide range of legacy and modern OT infrastructure. Depending on deployment mode, the solution can be cloud-managed (with remote configuration via AWS-hosted services) or on-premises (with a local Management Console), making it suitable for both internet-connected and air-gapped environments. It leverages components such as an Admin UI, Windows client (or service-level client), and a Management Console (in on-site deployments) to manage connections and enforce security policies.

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Industrial operators and organizations searching for a tool to ensure safe vendor access, secure file transfers, and full auditing for compliance and operational security

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

OPSWAT
Founded: 2002
United States
www.opswat.com/products/metadefender/ot-access

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com

Alternatives

Alternatives

HelpWire

HelpWire

Electronic Team, Inc.
FixMe.IT

FixMe.IT

Techinline

Categories

Categories

Remote Support Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

Amazon Web Services (AWS) Supported
Splunk Cloud Platform Supported

Integrations

Amazon Web Services (AWS) Not Supported
Splunk Cloud Platform Not Supported
Claim MetaDefender OT Access and update features and information
Claim MetaDefender OT Access and update features and information
Claim SecureDesk and update features and information
Claim SecureDesk and update features and information