eGain Analytics

eGain Analytics

eGain Corporation
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About

Merlin conducts customer interviews for you and summarizes responses into insightful and actionable reports. Merlin asks questions and personalized follow-ups based on previous answers to collect deeper insights. Every session is summarized down to the key highlights to save you hours of work each week. Merlin assigns tags to recurring themes and data types to help you see the big picture at a glance. Merlin analyzes interviews in real-time, finding and ranking trends to help you take informed actions. Users can switch between text and Merlin's industry-leading AI voice mode at any time. Merlin effortlessly integrates with connects to the tools your team already uses. Merlin automatically segments your users into key personas. You can slice and dice the data according to those segments

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses interested in a solution for qualitative research conducted, analyzed, and summarized by AI

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Merlin
Founded: 2023
United States
talktomerlin.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Merlin

Merlin

Foyer
Merlin Business Intelligence

Merlin Business Intelligence

Merlin Business Software

Categories

Categories

Integrations

Sepio
Slack
Snowflake
Talkdesk
Zapier
Zendesk

Integrations

Sepio
Slack
Snowflake
Talkdesk
Zapier
Zendesk
Claim Merlin and update features and information
Claim Merlin and update features and information
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Claim eGain Analytics and update features and information