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About

While some companies focus inwardly on precisely packaging complex services and technologies, customers yearn for a more personalized experience. It’s possible to shift the perspective outward to build a customer-centric powerhouse that fulfills buyers’ wants and needs. Business leaders ask questions faster than analytics can answer them. By integrating agile management structures, reproducible techniques, and open-source platforms, it’s possible to turn insights from a trickle to a waterfall. Marketing strategies and tactics change constantly, but marketers’ goals remain the same. Build awareness, drive net new leads, and increase loyalty in today’s data-rich, technology-driven and channel-intensive environment. Shrinking demand, margin compression, and changes in customer buying behavior have converged to constrain sales productivity. Growth leaders need a dynamic multichannel coverage planning process to respond to rapid changes in market forces.

About

The benefits of an intelligent, technology-driven, innovative venue are limitless, for both the venue and the greater community it serves. Address your customers’ needs faster than ever with your Personalized Know-It-All Bot! Using machine learning, we create automated customer service to Save Time & Money & Increase Sales & Satisfaction. With our AI platform, we can help you process orders faster and more efficiently by responding to customers’ initial inquiries and leading them through their buyers’ journey online while supporting Social Distancing. Being available for your customers’ needs across every channel can be overwhelming! Our AI engages and replies on your behalf, on all your social channels, saving you time to monitor and reply on each separately. By experiencing immediate engagement and resolution to their inquiries and needs, overall customer satisfaction will increase. And brand loyalty will improve as happy customers are loyal customers!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a marketing analytics platform

Audience

Customer Service solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MarketBridge
Founded: 1991
United States
market-bridge.com

Company Information

Simplify Reality
Founded: 2017
United States
simplifyreality.com

Alternatives

Alternatives

ReplyOne

ReplyOne

Sematell
Acquigo

Acquigo

Xerago

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

No info available.

Integrations

No info available.
Claim MarketBridge and update features and information
Claim MarketBridge and update features and information
Claim Simplify Reality and update features and information
Claim Simplify Reality and update features and information