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About

Remote Access Plus is an enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot remote computers from a central location. Powerful built-in tools such as Advanced Remote Control, System Manager, Wake on LAN, Remote Shutdown, Remote File Transfer and more enable an elite remote support experience and dramatically reduce problem resolution times from days to minutes. Remote Access Plus is an enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot remote computers from a central location. The powerful built-in tools such as advanced remote control, system administrator.

About

SecureLink is the leader in managing vendor privileged access and remote support for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLink’s secure, purpose-built platform. SecureLink is headquartered in Austin, Texas. Experience SecureLink's access management platforms for yourself. Fill out this form, and a SecureLink team member will reach out to you to set up a personalized demo so you can see our critical access management solutions in action. The implementation process which includes a dedicated project manager, server configuration, workflow consulting, and administrator training. A customized demo of the Enterprise Access, Customer Connect, Access Intelligence, or Privacy Monitor platform.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Remote Support solution for companies

Audience

SecureLink functions best with any company that enlists the help of remote vendors or third parties and vendors that connect remotely to clients’ networks. Our top industries include healthcare, manufacturing, legal, gaming, and government. Specifically, our enterprise product resonates best with information security, information technology, and identity and access management teams. For our vendor product, our users are on the support side-- both customer and technical.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$95 per year
Free Version Supported
Free Trial Not Supported

Pricing

SecureLink’s products are offered in pricing that is best for our users. For the enterprise product, SecureLink is priced per vendor (e.g. your vendor might have hundreds of support reps, but you are only charged for each unique vendor, not user). For our vendor product, the pricing is based on concurrent connections, so it depends on the number of clients you would need to connect to.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ManageEngine
www.manageengine.com

Company Information

SecureLink
Founded: 2003
United States
www.securelink.com

Alternatives

Alternatives

AweSun

AweSun

Aweray Remote
MPA Tools

MPA Tools

Veles Software Ltd

Categories

IT Management Supported
Remote Desktop Supported
Remote Support Supported

Categories

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Supported
Mobile Device Access Not Supported
Multi Monitor Support Not Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Privileged Access Management Features

Application Access Control Supported
Behavioral Analytics Not Supported
Credential Management Supported
Endpoint Management Not Supported
For MSPs Not Supported
Granular Access Controls Supported
Least Privilege Supported
Multifactor Authentication Supported
Password Management Supported
Policy Management Not Supported
Remote Access Management Supported
Threat Intelligence Not Supported
User Activity Monitoring Not Supported

Integrations

Active Directory Not Supported
Authy Not Supported
Cisco Duo Not Supported
CyberArk Privileged Access Manager Not Supported
Delinea Cloud Access Controller Not Supported
Google Authenticator Not Supported
Microsoft Authenticator Not Supported
OneLogin Not Supported
Ping Identity Not Supported
Salesforce Not Supported
Splunk Cloud Platform Not Supported
Splunk Enterprise Not Supported
Syslog-ng Not Supported

Integrations

Active Directory Supported
Authy Supported
Cisco Duo Supported
CyberArk Privileged Access Manager Supported
Delinea Cloud Access Controller Supported
Google Authenticator Supported
Microsoft Authenticator Supported
OneLogin Supported
Ping Identity Supported
Salesforce Supported
Splunk Cloud Platform Supported
Splunk Enterprise Supported
Syslog-ng Supported
Claim ManageEngine Remote Access Plus and update features and information
Claim ManageEngine Remote Access Plus and update features and information
Claim SecureLink and update features and information
Claim SecureLink and update features and information