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About

ManageEngine Endpoint Central is built to secure the digital workplace while also giving IT teams complete control over their enterprise endpoints. It delivers a security-first approach by combining advanced endpoint protection with comprehensive management, allowing IT teams to manage the entire endpoint lifecycle, all from a single console. With automated patching across Windows, Mac, Linux and 1,000+ third-party applications, it ensures vulnerabilities are mitigated before attackers can exploit them. Its next-gen antivirus (NGAV) feature, powered by AI-driven behavioural detection, provides 24/7 protection against ransomware, malware, and zero-day threats. Endpoint Central further strengthens enterprise defenses with a broad set of security capabilities, including vulnerability assessment and mitigation, peripheral device control, data loss prevention, application control, endpoint privilege management, encryption with FileVault and BitLocker, and browser security.

About

Automate patch management with PDQ Deploy & Inventory. Use PDQ Inventory to scan, collect, and organize your devices, then use PDQ Deploy to set a preferred schedule for deployment. Once the deployment has been scheduled, PDQ will automatically and silently apply updates without inconveniencing end users. - Integrate with Active Directory to easily collect device data 📊 - Schedule multi-step and multi-application custom deployments 💻 - Access the Package Library, which includes 100+ ready-to-deploy third party applications 📦 - Remotely execute commands, run scripts, and force reboots 🥾 - Apply updates silently 🤫 - Create custom device groupings 🖥️ - Use our PowerShell scanner, CLI, and other prebuilt tools 🧰 - Save and export reports, including custom data like asset information 📈 - Share servers and databases with other consoles 🤝 tl;dr — PDQ Deploy and Inventory makes device management simple, secure, and pretty damn quick.

About

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

All Enterprises - large, mid & small sized are our potential customers. Several enterprises which have a sizeable IT department running Windows/Mac/ Linux machines are happy using ManageEngine Desktop Central

Audience

System Administrators, IT professionals, Network Administrators, Help Desk technicians

Audience

IT service desks

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Pricing

$795.00/one-time
Free Version
Free Trial

Pricing

$1,575/year/user
Free Version
Free Trial

Pricing

$120.00/year/user
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.7 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.7 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ManageEngine
Founded: 1996
India
www.manageengine.com/products/desktop-central/

Company Information

PDQ
United States
www.pdq.com

Company Information

ManageEngine
India
www.manageengine.com/products/service-desk/

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KACE by Quest

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Categories

Categories

Categories

Endpoint Protection Features

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Mobile Device Management (MDM) Features

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Patch Management Features

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Patch Management Features

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Asset Tracking Features

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Contract Management Features

Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Full Text Search
Government Contracts
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Project Management Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Blink
Chronicle SOAR
CloudNuro
Mail360
ManageEngine Applications Manager
ManageEngine EventLog Analyzer
ManageEngine OpManager
ManageEngine OpManager Plus
Microsoft 365
Microsoft Teams
OverSOC
Quickwork
ScalePad
Site24x7
Slack
Spiceworks IT Help Desk
Spiceworks Network Monitor
Workativ Assistant
Zero Incident Framework
Zoho Assist

Integrations

Blink
Chronicle SOAR
CloudNuro
Mail360
ManageEngine Applications Manager
ManageEngine EventLog Analyzer
ManageEngine OpManager
ManageEngine OpManager Plus
Microsoft 365
Microsoft Teams
OverSOC
Quickwork
ScalePad
Site24x7
Slack
Spiceworks IT Help Desk
Spiceworks Network Monitor
Workativ Assistant
Zero Incident Framework
Zoho Assist

Integrations

Blink
Chronicle SOAR
CloudNuro
Mail360
ManageEngine Applications Manager
ManageEngine EventLog Analyzer
ManageEngine OpManager
ManageEngine OpManager Plus
Microsoft 365
Microsoft Teams
OverSOC
Quickwork
ScalePad
Site24x7
Slack
Spiceworks IT Help Desk
Spiceworks Network Monitor
Workativ Assistant
Zero Incident Framework
Zoho Assist
Claim PDQ Deploy & Inventory and update features and information
Claim PDQ Deploy & Inventory and update features and information