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About

ManageEngine Applications Manager is an enterprise-ready platform designed to monitor an entire application ecosystem of a business organization. Our platform helps IT and DevOps teams get visibility into all the dependent components within their application stack. With Applications Manager, it becomes easier to monitor the performance of mission-critical web applications, web servers, databases, cloud services, middleware, ERP systems, messaging components, and more. It has tons of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.

About

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

SMBs to mid-large enterprises

Audience

ITSM companies seeking a solution to connect people, functions, and systems across their organization

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$395.00/Year
Annual & perpetual pricing models are available.

Suitable prices that are segmented into professional & enterprise editions.

Can also contact support for a custom quote.
Free Version Supported
Free Trial Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5

Pros & Cons from Real Users

Pros

  • ManageEngine Applications Manager provides comprehensive monitoring for servers, applications, databases, and network services from a single dashboard. The alerting system helps identify issues proactively, reducing downtime and improving incident response times. It supports a wide range of technologies, offers detailed performance metrics, customizable dashboards, and useful reporting features. The setup process is straightforward, and adding new monitors is relatively easy. Overall, it provides excellent visibility into infrastructure health and application performance.
  • Easy to deploy and configure with a user-friendly interface. Provides comprehensive monitoring for servers, applications, databases, and cloud infrastructure from a single dashboard. Real-time performance monitoring and alerts help identify issues before they impact business operations.
  • Easy to use Simple and user-friendly interface Fast performance Makes app management convenient Well-organized features Reliable and useful Saves time when managing applications
  • I like ManageEngine Applications Manager because it offers centralized monitoring for applications, servers, databases, and cloud resources, real-time monitoring and proactive alerting capabilities help identify and resolve issues before impact business operations, and It helps quickly identify and troubleshoot issues across applications and infrastructure, reducing downtime and improving overall operational efficiency. Additionally, this platform supports a wide range of technologies and integrates well with existing IT environments, making it a reliable solution for maintaining application availability and performance.
  • ManageEngine Applications Manager has been a reliable tool for monitoring the health and performance of our applications, servers, databases, and infrastructure components from a single dashboard. What stands out most is its broad monitoring coverage and the ability to quickly identify performance bottlenecks before they impact end users.

Cons

  • The user interface could be more modern and intuitive in certain areas. Some advanced configurations and custom reporting options require additional learning and experience. In larger environments, careful tuning may be required to optimize performance and reduce alert noise.
  • The user interface can feel complex for new users, and some advanced configurations require additional learning. Certain reports and dashboards could be more customizable, and occasional performance issues may occur in large environments.
  • Some features may need improvement. The app could offer more customization options. Occasional performance issues may occur. More frequent updates and new features would be welcome. The interface could be improved further for an even better user experience.
  • ManageEngine Applications Manager offers strong monitoring capabilities, but the initial setup can be time-consuming, and some advanced reporting and dashboard customizations require additional effort, and some integrations and configurations have a learning curve for new user. The licensing costs of this product can increase as the number of monitored resources grows and pricing may be challenging for smaller organizations with limited IT budgets, and also in large-scale environments with a high number of monitored applications and resources that situation the dashboard and report generation can occasionally become slower.
  • On the downside, the user interface can feel somewhat dated compared to some newer observability platforms, and configuring advanced monitoring for complex environments may require a learning curve. Some reports and dashboards could also be more intuitive to customize.

Pros & Cons from Real Users

Pros

  • ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue.

Cons

  • The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

ManageEngine
Founded: 1996
United States
www.manageengine.com/products/applications_manager/

Company Information

ServiceNow
Founded: 2003
United States
www.servicenow.com

Alternatives

CloudQA

CloudQA

Statnetics, LLC

Alternatives

Freshservice

Freshservice

Freshworks
CoreSuite

CoreSuite

CoreView
AdRem NetCrunch

AdRem NetCrunch

AdRem Software

Categories

Categories

Help Desk Supported
Issue Tracking Supported
IT Service Supported
ITSM Supported

Application Performance Monitoring (APM) Features

Baseline Manager Not Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Supported
Performance Control Supported
Resource Management Supported
Root-Cause Diagnosis Supported
Server Performance Supported
Trace Individual Transactions Supported

Cloud Management Features

Access Control Not Supported
Billing & Provisioning Supported
Capacity Analytics Supported
Cost Management Supported
Demand Monitoring Not Supported
Multi-Cloud Management Supported
Performance Analytics Supported
SLA Management Supported
Supply Monitoring Not Supported
Workflow Approval Not Supported

Data Center Management Features

Audit Trail Not Supported
Behavior-Based Acceleration Not Supported
Cross Reference System Not Supported
Device Auto Discovery Supported
Diagnostic Testing Supported
Import / Export Data Supported
JCL Management Not Supported
Multi-Platform Supported
Multi-User Supported
Power Management Not Supported
Sarbanes-Oxley Compliance Not Supported

Database Features

Backup and Recovery Not Supported
Creation / Development Not Supported
Data Migration Not Supported
Data Replication Not Supported
Data Search Not Supported
Data Security Supported
Database Conversion Not Supported
Mobile Access Supported
Monitoring Supported
NOSQL Supported
Performance Analysis Supported
Queries Supported
Relational Interface Not Supported
Virtualization Supported

Server Management Features

CPU Monitoring Supported
Credential Management Not Supported
Database Servers Supported
Email Monitoring Supported
Event Logs Supported
History Tracking Not Supported
Patch Management Not Supported
Scheduling Not Supported
User Activity Monitoring Supported
Virtual Machine Monitoring Supported

Virtualization Features

Archiving & Retention Not Supported
Capacity Monitoring Supported
Data Mobility Not Supported
Desktop Virtualization Supported
Disaster Recovery Not Supported
Namespace Management Not Supported
Performance Management Supported
Version Control Not Supported
Virtual Machine Monitoring Supported

Website Monitoring Features

Availability Testing Supported
Event Logs Not Supported
Event-Based Notifications Supported
FTP Monitoring Supported
Mail Server Monitoring Supported
Maintenance Scheduling Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Supported
Uptime Reporting Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Integrations

Bizzdesign Not Supported
CycloneDX Not Supported
FortiGate IPS Not Supported
Guideflow Not Supported
Halp Not Supported
Hornbill Not Supported
ICEFLO Not Supported
ITRS Load Testing Not Supported
Interlink Software Not Supported
JDisc Discovery Not Supported
KeyedIn Not Supported
LiveHelpNow Not Supported
Planview Hub Not Supported
Planview Software Product Delivery Not Supported
ThreatModeler Not Supported
Tydy Not Supported
Webex Connect Not Supported
XCALLY Not Supported
ilert Not Supported
n8n Not Supported

Integrations

Bizzdesign Supported
CycloneDX Supported
FortiGate IPS Supported
Guideflow Supported
Halp Supported
Hornbill Supported
ICEFLO Supported
ITRS Load Testing Supported
Interlink Software Supported
JDisc Discovery Supported
KeyedIn Supported
LiveHelpNow Supported
Planview Hub Supported
Planview Software Product Delivery Supported
ThreatModeler Supported
Tydy Supported
Webex Connect Supported
XCALLY Supported
ilert Supported
n8n Supported
Claim ManageEngine Applications Manager and update features and information
Claim ManageEngine Applications Manager and update features and information
Claim ServiceNow and update features and information
Claim ServiceNow and update features and information