ManageEngine Applications Manager vs. ServiceNow Comparison


ManageEngine Applications Manager ManageEngine	ServiceNow	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products AdRem NetCrunch NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. Real-time dashboards, policy-driven setup, advanced alert tuning and 40+ alert actions including remote script execution, service restart, process kill or device reboot-make NetCrunch ideal for organizations replacing legacy tools like PRTG, SolarWinds, or WhatsUp Gold. Fast to deploy and future-proof. Can be installed on-prem, self-hosted in the cloud, or mixed. 165 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 2,141 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 675 Ratings Visit Website Cloudflare Cloudflare is the foundation for your infrastructure, applications, and teams. Cloudflare secures and ensures the reliability of your external-facing resources such as websites, APIs, and applications. It protects your internal resources such as behind-the-firewall applications, teams, and devices. And it is your platform for developing globally scalable applications. Your website, APIs, and applications are your key channels for doing business with your customers and suppliers. As more and more shift online, ensuring these resources are secure, performant and reliable is a business imperative. Cloudflare for Infrastructure is a complete solution to enable this for anything connected to the Internet. Behind-the-firewall applications and devices are foundational to the work of your internal teams. The recent surge in remote work is testing the limits of many organizations’ VPN and other hardware solutions. 2,035 Ratings Visit Website Grafana Cloud Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms (3x) and furthest in Completeness of Vision (2025, 2026), Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. Grafana Cloud is the open observability cloud, built on open source, open standards, and open ecosystems. Powered by the LGTM stack—Grafana (visualization), Mimir (metrics), Loki (logs) & Tempo (traces)—it unifies telemetry in one platform for full-stack visibility across applications, infrastructure, and digital experiences. With the AI-powered Grafana Assistant and Adaptive Telemetry suite, teams detect and resolve issues faster, reduce wasteful telemetry spend, and gain real-time insights to ensure reliability. Native OTel support and 100s of integrations mean you can plug in existing tools & data sources. 859 Ratings Visit Website Overmonitor Overmonitor is cloud-based infrastructure, website, and endpoint monitoring built for teams that want fast setup without enterprise complexity. Monitor websites, servers, processes, Windows services, event logs, uptime, response time, SSL certificates, and internal network health from a lightweight 2.1 MB agent that reports a heartbeat every minute. Configure checks quickly, target monitoring by city-level geography, define maintenance windows that actually suppress noise, and receive alerts through push notifications and audible dashboards. Overmonitor includes process rollups, embeddable performance graphs, endpoint health visibility, and flexible à la carte pricing so you only pay for the monitoring you need. Use Overmonitor to detect outages, analyze website performance, track server availability, and improve end-user experience before small issues become downtime. 8 Ratings Visit Website Uptime.com Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. 478 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,017 Ratings Visit Website PathSolutions TotalView PathSolutions TotalView network monitoring and troubleshooting software bridges the gap between NETWORK MONITORING and TROUBLESHOOTING RESOLUTION telling you WHEN, WHERE and WHY network errors occur. PathSolutions TotalView continuously monitors and tracks the performance of every device and every link in your entire network, going deeper than other solutions by collecting error counters, performance data, configuration information and connectedness. A built-in heuristics engine analyzes all of this information to produce plain-English answers to problems. This means that complex problems can be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster. 43 Ratings Visit Website ManageEngine Log360 Detect, investigate, and resolve security incidents and threats using a single, scalable SIEM solution. Log360 provides you with actionable insights and analytics-driven intelligence for real-time security monitoring, advanced threat detection, incident management, and behavioral analytics-based anomaly detection. Built as the bedrock for your SOC, ManageEngine Log360 comes with out-of-the-box correlation and workflow rules, dashboards, reports, and alert profiles to help you address vital security issues with little manual intervention. 190 Ratings Visit Website
About ManageEngine Applications Manager is an enterprise-ready platform designed to monitor an entire application ecosystem of a business organization. Our platform helps IT and DevOps teams get visibility into all the dependent components within their application stack. With Applications Manager, it becomes easier to monitor the performance of mission-critical web applications, web servers, databases, cloud services, middleware, ERP systems, messaging components, and more. It has tons of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.	About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience SMBs to mid-large enterprises	Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $395.00/Year Annual & perpetual pricing models are available. Suitable prices that are segmented into professional & enterprise editions. Can also contact support for a custom quote. Free Version Free Trial	Pricing $100 per month Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I like ManageEngine Applications Manager because it offers centralized monitoring for applications, servers, databases, and cloud resources, real-time monitoring and proactive alerting capabilities help identify and resolve issues before impact business operations, and It helps quickly identify and troubleshoot issues across applications and infrastructure, reducing downtime and improving overall operational efficiency. Additionally, this platform supports a wide range of technologies and integrates well with existing IT environments, making it a reliable solution for maintaining application availability and performance. ManageEngine Applications Manager has been a reliable tool for monitoring the health and performance of our applications, servers, databases, and infrastructure components from a single dashboard. What stands out most is its broad monitoring coverage and the ability to quickly identify performance bottlenecks before they impact end users. News of APM and adds broad coverage, customizable alerts...helping us to thinks and smart to resolve issues quickly... ManageEngine Application Manager provides deep visibility for your entire applications, servers, databases and infrastructure components It offers intuitive user interface and dashboard which gives you detailed information about application health, availability, and performance in one place. What I like the most about the software is the comprehensive monitor coverage which supports a wide range of software. Another plus point is the ease of deployment of the software which is quite efficient with the user-friendly interface that it provides Cons ManageEngine Applications Manager offers strong monitoring capabilities, but the initial setup can be time-consuming, and some advanced reporting and dashboard customizations require additional effort, and some integrations and configurations have a learning curve for new user. The licensing costs of this product can increase as the number of monitored resources grows and pricing may be challenging for smaller organizations with limited IT budgets, and also in large-scale environments with a high number of monitored applications and resources that situation the dashboard and report generation can occasionally become slower. On the downside, the user interface can feel somewhat dated compared to some newer observability platforms, and configuring advanced monitoring for complex environments may require a learning curve. Some reports and dashboards could also be more intuitive to customize. Wide coverage, flexible alerts” / “Couverture large, alerts Need detailed information on some of its features to use this application fully. Pricing can be competitive What I guess can improve is that the UI seems outdated with the scalability challenges (May require additional configuration and tuning in large, distributed environments) with a steep learning curve which can be sorted with some guide through modules and videos.	Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information ManageEngine Founded: 1996 United States www.manageengine.com/products/applications_manager/	Company Information ServiceNow Founded: 2003 United States www.servicenow.com
Alternatives CloudQA Statnetics, LLC	Alternatives Freshservice Freshworks
SolarWinds Server & Application Monitor SolarWinds	Atera
CoreSuite CoreView	ManageEngine Endpoint Central ManageEngine
Datadog	Jira Service Management Atlassian
Site24x7 ManageEngine View All	SolarWinds Service Desk SolarWinds View All
Categories Application Dependency Mapping Application Performance Monitoring (APM) Cloud Management Cloud Monitoring Container Monitoring Data Center Management Database Database Performance Tuning DNS Monitoring Hardware Monitoring Server Management Server Monitoring Shadow IT Discovery Virtualization Website Monitoring	Categories AI Service Management (AISM) AI-Powered ITSM Tools Help Desk Issue Tracking IT Service ITSM Service Request Management
Show More Features Application Performance Monitoring (APM) Features Baseline Manager Diagnostic Tools Full Transaction Diagnostics Performance Control Resource Management Root-Cause Diagnosis Server Performance Trace Individual Transactions Cloud Management Features Access Control Billing & Provisioning Capacity Analytics Cost Management Demand Monitoring Multi-Cloud Management Performance Analytics SLA Management Supply Monitoring Workflow Approval Data Center Management Features Audit Trail Behavior-Based Acceleration Cross Reference System Device Auto Discovery Diagnostic Testing Import / Export Data JCL Management Multi-Platform Multi-User Power Management Sarbanes-Oxley Compliance Database Features Backup and Recovery Creation / Development Data Migration Data Replication Data Search Data Security Database Conversion Mobile Access Monitoring NOSQL Performance Analysis Queries Relational Interface Virtualization Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring Virtualization Features Archiving & Retention Capacity Monitoring Data Mobility Desktop Virtualization Disaster Recovery Namespace Management Performance Management Version Control Virtual Machine Monitoring Website Monitoring Features Availability Testing Event Logs Event-Based Notifications FTP Monitoring Mail Server Monitoring Maintenance Scheduling Performance Metrics Real Time Monitoring Transaction Monitoring Uptime Reporting	Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management
Integrations 1Kosmos Atera BREVIAN CardinalOps Clear Skye IGA Cloudgov.ai CrewHu CyberArk Workforce Identity Getint Guru IBM DevOps Velocity Indent Kore.ai Motileo MyGlue OrbusInfinity Project Insight SIGNL4 Sunbird DCIM ThreatStream Show More Integrations View All 8 Integrations	Integrations 1Kosmos Atera BREVIAN CardinalOps Clear Skye IGA Cloudgov.ai CrewHu CyberArk Workforce Identity Getint Guru IBM DevOps Velocity Indent Kore.ai Motileo MyGlue OrbusInfinity Project Insight SIGNL4 Sunbird DCIM ThreatStream Show More Integrations View All 1010 Integrations
Claim ManageEngine Applications Manager and update features and information Claim ManageEngine Applications Manager and update features and information	Claim ServiceNow and update features and information Claim ServiceNow and update features and information