VikiDesk

VikiDesk

Cruvigo
+
+

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About

Secure remote access for privileged sessions. Centralize, secure, and manage remote connections that provide privileged access to critical business systems. An exclusive privileged session management solution for enterprises. For businesses to be productive, it's important to enable privileged access to critical systems to the right employees, regardless of their location and the time of day they require access. But providing remote privileged users with such access presents huge security and privacy challenges, and legacy solutions like VPNs are often inflexible and simply don't cut it anymore. What modern enterprises need is a solution that enables direct access to every component in the infrastructure spread across the public and private clouds, while ensuring granular access controls, monitoring and recording all actions, and providing real-time control over every privileged session. ManageEngine Access Manager Plus is a web-based privileged session management software

About

VikiDesk is a Windows remote-support product for IT service providers and private PC users. It brings remote sessions, customer-device management, tickets and appointments into a central workspace, with file transfer and the ability to send text-based tasks to one or more PCs. Its Viki AI assistant can investigate reported issues and carry out permitted configuration, repair or update steps, then summarize what it observed. Device permissions and user or support authorization govern these actions. A customer module supports recurring service relationships, while a quick-support tool is designed for individual sessions. Private users can subscribe to PC assistance with human IT support when needed. Paid subscriptions are available with or without AI, and eligible plans include a five-day trial.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Remote workers interested in a a web-based privileged session management solution to regulate access to remote systems

Audience

IT service providers, managed service providers, small IT teams and private Windows users, primarily in Germany.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$495 per year
Free Version Supported
Free Trial Supported

Pricing

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ManageEngine
India
www.manageengine.com/privileged-session-management/

Company Information

Cruvigo
Germany
vikidesk.de/

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SecureDesk

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Categories

Categories

Remote Support Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Not Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Privileged Access Management Features

Application Access Control Not Supported
Behavioral Analytics Not Supported
Credential Management Not Supported
Endpoint Management Not Supported
For MSPs Not Supported
Granular Access Controls Supported
Least Privilege Supported
Multifactor Authentication Supported
Password Management Not Supported
Policy Management Not Supported
Remote Access Management Supported
Threat Intelligence Not Supported
User Activity Monitoring Supported

Integrations

AuthPoint Supported
Check Point IPS Supported
Check Point Infinity Supported
Cisco Duo Supported
DNSWatch Supported
InsightCloudSec Supported
Jira Supported
Jira Work Management Supported
Nexpose Supported
Nucleus Supported
Okta Supported
ServiceNow Supported
ThreatSync Supported

Integrations

AuthPoint Not Supported
Check Point IPS Not Supported
Check Point Infinity Not Supported
Cisco Duo Not Supported
DNSWatch Not Supported
InsightCloudSec Not Supported
Jira Not Supported
Jira Work Management Not Supported
Nexpose Not Supported
Nucleus Not Supported
Okta Not Supported
ServiceNow Not Supported
ThreatSync Not Supported
Claim ManageEngine Access Manager Plus and update features and information
Claim ManageEngine Access Manager Plus and update features and information
Claim VikiDesk and update features and information
Claim VikiDesk and update features and information