ManIPulateHAL 9000 Systems
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Related Products
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About
You can forget ever having to search for missing paper matters and the consequences of lost information, with ManIPulate™ Pro, the leading knowledge management solution, you eliminate risk and enhance compliance. ManIPulateTM Pro is HAL 9000 Systems (Pty) Ltd award winning software, designed to protect you from the high percentage of expensive software deployment failures caused by complexity of applying change to an existing environment. We have learned through experience, in a wide variety of industry, that the success of a new software deployment is almost entirely driven by the simplicity of use and implementation of the software. HAL 9000 Systems (Pty) Ltd have based the development of the ManIPulateTM Pro application on this paradigm and have created a simple rules driven interface that guides the user to create a structured repository of records that are easy to search, navigate and manage.
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About
Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies searching for a property, contract, and document management platform
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Audience
Organizations searching for an advanced Customer Service solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHAL 9000 Systems
Founded: 1994
South Africa
www.hal9000systems.com
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Company InformationYonyx
Founded: 2010
United States
corp.yonyx.com
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk
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Integrations
Freshdesk
NetSuite
Salesforce Agentforce Service
ServiceNow
Zendesk
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