ManIPulate

ManIPulate

HAL 9000 Systems
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About

You can forget ever having to search for missing paper matters and the consequences of lost information, with ManIPulate™ Pro, the leading knowledge management solution, you eliminate risk and enhance compliance. ManIPulateTM Pro is HAL 9000 Systems (Pty) Ltd award winning software, designed to protect you from the high percentage of expensive software deployment failures caused by complexity of applying change to an existing environment. We have learned through experience, in a wide variety of industry, that the success of a new software deployment is almost entirely driven by the simplicity of use and implementation of the software. HAL 9000 Systems (Pty) Ltd have based the development of the ManIPulateTM Pro application on this paradigm and have created a simple rules driven interface that guides the user to create a structured repository of records that are easy to search, navigate and manage.

About

Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a property, contract, and document management platform

Audience

Organizations searching for an advanced Customer Service solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

HAL 9000 Systems
Founded: 1994
South Africa
www.hal9000systems.com

Company Information

Yonyx
Founded: 2010
United States
corp.yonyx.com

Alternatives

Alternatives

FM9000

FM9000

FM Solutions
Textografo

Textografo

JA Digital Partner
Synaptica KMS

Synaptica KMS

Synaptica
TMS9000

TMS9000

JK Technologies
Enghouse eKMS

Enghouse eKMS

Enghouse Interactive

Categories

Categories

CRM Supported
Customer Service Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Freshdesk Not Supported
NetSuite Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Zendesk Not Supported

Integrations

Freshdesk Supported
NetSuite Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Zendesk Supported
Claim ManIPulate and update features and information
Claim ManIPulate and update features and information
Claim Yonyx and update features and information
Claim Yonyx and update features and information