MSPStuff Switchboard vs. Neo Agent Comparison


MSPStuff Switchboard AutomatedMSP, LLC	Neo Agent	+	+
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About MSPStuff Switchboard is a hosted AI workspace and MCP gateway for managed service providers. It connects read-only access to PSA, RMM, Microsoft 365, security, backup, billing, and other MSP systems, letting teams ask questions across their stack in plain English. Users can create traceable reports, dashboards, charts, scheduled checks, and read-only AI agents, with source tool calls available for review. Administrators scope access by person and platform, while credentials remain server-side. Switchboard can be used in its web app or through supported MCP clients such as ChatGPT, Claude, Microsoft Copilot, and Cursor.	About Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Managed service providers, IT service providers, and teams that operate MSP technology stacks	Audience Managed service providers that need to automate ticket resolution, PSA/RMM workflows, and routine IT support tasks with AI
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $387/month Hosted starts at $387/month for 3 licensed users and supports 3–5 users, up to 5 connected platforms, 50 questions per team per day, 3 concurrent sessions, 5 scheduled report runs per week, and six-hour refreshes. Dedicated starts at $1,386/month for 3 users, includes all platforms and usage, and provides a reserved server and database; Dedicated is required from 6 users. Additional Microsoft 365 and Google Workspace client tenants are $10/month. Monthly and annual billing are available, with no onboarding fee. Accepted beta MSPs receive 50% off seats and client tenants for their first paid year; dedicated infrastructure is excluded from that discount. Free Version Not Supported Free Trial Supported	Pricing $1,300 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information AutomatedMSP, LLC Founded: 2025 United States www.mspstuff.io	Company Information Neo Agent Founded: 2023 United Kingdom www.neoagent.io
Alternatives Neo Agent	Alternatives AI Autopilot
Atera	SuperIT
NinjaOne	Atera
AI Autopilot	Serval
SuperIT View All	AWS DevOps Agent Amazon View All
Categories AI IT Agents Supported MSP Supported	Categories AI Agents Supported AI IT Agents Supported MSP Supported

Integrations Asio by ConnectWise Supported ConnectWise Automate Supported ConnectWise PSA Supported Microsoft 365 Supported NinjaOne Supported Pax8 Supported Autotask PSA Not Supported Cisco Meraki Supported Claude Code Supported Cursor Supported Google Workspace Supported Microsoft Entra ID Not Supported Microsoft Exchange Not Supported Model Context Protocol (MCP) Supported N-able N‑central Not Supported N‑able N-sight RMM Not Supported SentinelOne Singularity Supported ServiceNow Not Supported Slack Not Supported Xero Supported Show More Integrations View All 20 Integrations	Integrations Asio by ConnectWise Supported ConnectWise Automate Supported ConnectWise PSA Supported Microsoft 365 Supported NinjaOne Supported Pax8 Supported Autotask PSA Supported Cisco Meraki Not Supported Claude Code Not Supported Cursor Not Supported Google Workspace Not Supported Microsoft Entra ID Supported Microsoft Exchange Supported Model Context Protocol (MCP) Not Supported N-able N‑central Supported N‑able N-sight RMM Supported SentinelOne Singularity Not Supported ServiceNow Supported Slack Supported Xero Not Supported Show More Integrations View All 24 Integrations
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