MOON Chat vs. Zoho SalesIQ Comparison


MOON Chat THE MOON Agency	Zoho SalesIQ Zoho	+	+
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About MOON Chat is a hosted AI chatbot and customer-messaging tool for online stores and business websites. It uses a store's product catalog, pages and policies to answer visitor questions and present product cards with images, prices and links, with availability checked before products are recommended. It can also retrieve order and tracking information for verified customers, collect contact details for follow-up, and route conversations across a website widget, WhatsApp, Facebook Messenger and Instagram. Store teams can take over social conversations when needed. MOON Chat connects with Gomag, Shopify, WooCommerce and PrestaShop stores, as well as Google Merchant product feeds, and can be added to WordPress and other websites. The service is offered as a cloud subscription with tiered monthly plans and a trial; its Shopify app also has a free plan.	About Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all. The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Online stores and business websites that want an AI assistant answering customers from their real catalog and pages	Audience Zoho SalesIQ can be used by businesses of all sizes across all industries. It's the most cost effective live chat and chatbot platform you can ever get.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing €39/month Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans. Free Version Not Supported Free Trial Supported	Pricing $0/month Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.5 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros When I had Zoho One, and had my site hosted through Zoho Sites, Zoho Sales IQ made a lot of sense for my live chat and contact us software. SalesIQ makes it really easy to talk to visitors on your website. You can set it to send out a ping when visitors perform a specific action to initiate a conversation. I also like that it plugs into Zoho CRM so you can convert visitors into sales leads if you want to. Zoho SalesIQ is a flexible visitor's engagement solution for websites. It provides real agent based and Bot based chat option. SalesIQ provides some of unique features which helps us to stay ahead of our competitors. the features are - - Bot for off hour chat -Supports real agent chat - Geo location of visitors - Tracking the visitors journey on website - Identifies New/Returning customers Zoho SlaesIQ is an incredible client chat platform. It helps to makes the relation between companies and clients. The app is available in cross-platform. It helps in making new customers. Cons Lack of plugins compatible with the system was the largest con. The mobile app has a long delay from the point when the user pings the chat and to when it actually rings on your phone. SalesIQ is very effective tool to provide good user interaction with having a deeper insights/behavior of the visitor. Zoho SalesIQ is a worthy app. Never faced any problem using its features.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information THE MOON Agency Founded: 2019 Romania moonchat.ro/en/	Company Information Zoho Founded: 1996 India www.zoho.com/salesiq/
Alternatives No Alternatives	Alternatives Social Intents
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Categories AI Chatbots Supported	Categories AI Chatbots Supported Chatbot Supported Conversational AI Supported Conversational Marketing Supported Customer Engagement Supported Lead Scoring Supported Live Chat Supported Marketing Supported Sales Supported Sales Enablement Supported Sales Engagement Supported Website Visitor Identification Supported
	Show More Features Chatbot Features Call to Action Supported Context and Coherence Not Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Supported Omni-Channel Not Supported On-Screen Chats Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Not Supported Speech Recognition Not Supported Speech Synthesis Not Supported Virtual Assistant Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Facebook Messenger Supported Instagram Supported PrestaShop Supported Shopify Supported Telegram Supported WhatsApp Supported WooCommerce Supported WordPress Supported Bronto Marketing Platform Not Supported GoDaddy Not Supported Google Analytics Not Supported Joomla! Not Supported Matomo Not Supported Strikingly Not Supported Volusion Not Supported Zoho CRM Plus Not Supported Zoho Checkout Not Supported Zoho Directory Not Supported Zoho Payroll Not Supported osCommerce Not Supported Show More Integrations View All 10 Integrations	Integrations Facebook Messenger Supported Instagram Supported PrestaShop Supported Shopify Supported Telegram Supported WhatsApp Supported WooCommerce Supported WordPress Supported Bronto Marketing Platform Supported GoDaddy Supported Google Analytics Supported Joomla! Supported Matomo Supported Strikingly Supported Volusion Supported Zoho CRM Plus Supported Zoho Checkout Supported Zoho Directory Supported Zoho Payroll Supported osCommerce Supported Show More Integrations View All 80 Integrations
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