MOON ChatTHE MOON Agency
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ViavitnaASL LLC
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Related Products
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About
MOON Chat is a hosted AI chatbot and customer-messaging tool for online stores and business websites. It uses a store's product catalog, pages and policies to answer visitor questions and present product cards with images, prices and links, with availability checked before products are recommended. It can also retrieve order and tracking information for verified customers, collect contact details for follow-up, and route conversations across a website widget, WhatsApp, Facebook Messenger and Instagram. Store teams can take over social conversations when needed. MOON Chat connects with Gomag, Shopify, WooCommerce and PrestaShop stores, as well as Google Merchant product feeds, and can be added to WordPress and other websites. The service is offered as a cloud subscription with tiered monthly plans and a trial; its Shopify app also has a free plan.
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About
Viavitna is a website chatbot and AI assistant that answers questions using approved website pages, policies, FAQs, and documentation. It retrieves source material, returns answers with citations, and can abstain or provide a relevant passage when the content does not support an answer. Teams can upload Markdown, HTML, or plain-text content, review and test a draft collection, then publish a chat widget with a script tag. The product supports a direct answer API and a read-only MCP endpoint for server-side clients. It is available as a managed hosted service or as an owned self-hosted deployment on customer-controlled hardware, with models and content running within the chosen environment. Typical uses include customer support, policy and product questions, regulated public information, and internal knowledge access. Hosted pricing is flat monthly rather than metered per question; an owned license is also offered.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Online stores and business websites that want an AI assistant answering customers from their real catalog and pages
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Audience
Support leads, owners, compliance and IT staff who answer customer questions from published content.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$149/month
Hosted plan: $149 per month, flat and not metered by question. Owned license: $12,000 one-time, plus $2,400 per year for updates and support or $6,000 per year for the all-in option. Multi-site annual plans are scoped at $25,000–$75,000.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationTHE MOON Agency
Founded: 2019
Romania
moonchat.ro/en/
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Company InformationASL LLC
Founded: 2017
United States
viavitna.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Facebook Messenger
Supported
Gomag
Supported
Google Merchant Center
Supported
Instagram
Supported
Model Context Protocol (MCP)
Not Supported
PrestaShop
Supported
Shopify
Supported
Telegram
Supported
WhatsApp
Supported
WooCommerce
Supported
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Integrations
Facebook Messenger
Not Supported
Gomag
Not Supported
Google Merchant Center
Not Supported
Instagram
Not Supported
Model Context Protocol (MCP)
Supported
PrestaShop
Not Supported
Shopify
Not Supported
Telegram
Not Supported
WhatsApp
Not Supported
WooCommerce
Not Supported
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