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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes looking for a speech recognition solution

Audience

NICE CXone Mpower is designed for enterprises and customer service teams looking to leverage AI-driven automation to optimize workflows, enhance agent efficiency, and deliver personalized customer experiences at scale

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

LumenVox
Founded: 2001
United States
www.lumenvox.com

Company Information

NICE
Founded: 1986
United States
www.nice.com

Alternatives

Alternatives

SoundHound

SoundHound

SoundHound AI
Local Measure Engage

Local Measure Engage

Local Measure
QEval

QEval

Etech Global Services
Dragon Speech Recognition

Dragon Speech Recognition

Nuance Communications

Categories

Categories

Speech Recognition Features

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

AmplifAI
Avaya Experience Platform
COZYROC SSIS+ Suite
Chatdesk
Cognigy.AI
ExecVision
Expo XT UC Analytics
Fuze
Mindful
Mobile2CRM
NICE Enlighten AI
NICE Proactive AI Agent
Salesforce Service Cloud
ServiceNow
SpiceX
Thrive Global
Vergic Engage
Vocantas Communicate
adepsi

Integrations

AmplifAI
Avaya Experience Platform
COZYROC SSIS+ Suite
Chatdesk
Cognigy.AI
ExecVision
Expo XT UC Analytics
Fuze
Mindful
Mobile2CRM
NICE Enlighten AI
NICE Proactive AI Agent
Salesforce Service Cloud
ServiceNow
SpiceX
Thrive Global
Vergic Engage
Vocantas Communicate
adepsi
Claim LumenVox Automatic Speech Recognition (ASR) and update features and information
Claim LumenVox Automatic Speech Recognition (ASR) and update features and information
Claim NICE CXone Mpower and update features and information
Claim NICE CXone Mpower and update features and information