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About

Automate returns. Get your team's time back. Loop allows Shopify brands to automate the entire return process, even exchanges. A return doesn't need to be a refund. If your customer got the wrong product, make it easy to get the right one. Loop offers 4 ways to return: exchange, shop now, store credit, or refund. Imagine a customer needed to email you or fill in paperwork to make a purchase. Why make them do it to return? We've created a better way. Your team has plenty to worry about besides returns. Loop reduces the time spent per return and works into your existing Shopify workflow.

About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify retailers

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$11 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Loop Returns
Founded: 2017
United States
loopreturns.com

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Alternatives

Alternatives

Return Prime

Return Prime

Appsdart
QuickReturns

QuickReturns

Infoxen Technologies

Categories

Returns Management Supported

Categories

Returns Management Supported

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Supported
Branded Experience Not Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Integrations

Axis LMS Supported
Shopify Supported
Shopify Plus Supported
Arka Supported
Attentive Supported
Blotout Supported
Canopy Supported
DSers Not Supported
EComposer Not Supported
Intercom Not Supported
Kustomer Supported
Logiwa IO Supported
ShipBob Supported
ShipMonk Supported
Shopify Email Not Supported
Shopify Flow Not Supported
Stamped Not Supported
VL OMNI Supported
Weglot Not Supported
Yotpo Not Supported

Integrations

Axis LMS Supported
Shopify Supported
Shopify Plus Supported
Arka Not Supported
Attentive Not Supported
Blotout Not Supported
Canopy Not Supported
DSers Supported
EComposer Supported
Intercom Supported
Kustomer Not Supported
Logiwa IO Not Supported
ShipBob Not Supported
ShipMonk Not Supported
Shopify Email Supported
Shopify Flow Supported
Stamped Supported
VL OMNI Not Supported
Weglot Supported
Yotpo Supported
Claim Loop Returns and update features and information
Claim Loop Returns and update features and information
Claim ParcelWILL and update features and information
Claim ParcelWILL and update features and information