Loman.ai

Loman.ai

4.2 out of 5 stars
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About

​Loman is a 24/7 AI phone agent designed specifically for restaurants, ensuring that no customer call goes unanswered. It efficiently handles tasks such as taking orders, answering questions, booking reservations, and more, allowing your staff to focus on in-house operations. Loman's humanlike voice AI provides a seamless customer experience, managing inquiries and automating call transfers when necessary. It integrates with leading restaurant POS systems, including Square, Toast, Clover, and Revel, synchronizing orders and reservations directly into your workflow. The AI is trained on your specific business information, enabling it to answer questions about the menu, dietary restrictions, or general inquiries accurately. Loman can handle multiple calls simultaneously, ensuring customers are never put on hold or left unanswered. By implementing Loman, restaurants have reported increased efficiency, reduced missed calls, and enhanced customer satisfaction. ​

About

THAT WAS AI is a cloud-based AI voice support agent for Shopify merchants. It connects a Shopify store’s catalog, order, customer, and policy information to a phone assistant that answers inbound customer calls and can place orders, check order status, update eligible shipping addresses, cancel eligible unfulfilled orders, and answer product questions. For issues outside its configured permissions or confidence, it can create a support ticket or transfer the call to a human with conversation context. Merchants can connect a new phone number through Twilio or use an existing number through a SIP trunk. The product also supports outbound calls to shoppers who abandon carts, with the assistant able to answer questions and assist with purchases. A dashboard provides call logs, transcripts, summaries, and analytics. It is designed for Shopify store owners and support teams handling phone-based service and order inquiries.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Restaurant owners interested in a solution to streamline phone operations and enhance customer service through AI-driven call management

Audience

Shopify store owners

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$199 per month
Free Version Not Supported
Free Trial Supported

Pricing

$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.2 / 5
ease 4.2 / 5
features 4.0 / 5
design 4.6 / 5
support 4.2 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Loman.ai is very user-friendly and fits well into a fast-paced restaurant environment. It helps streamline daily tasks, keeps things organized, and saves valuable time during busy shifts. It’s especially helpful for staying on top of operations without feeling overwhelmed.
  • Fast set up, responsive support, cheaper than hiring idiot kids. My orders are now accurate and get sent right to my printer. Makes weekends much easier because I don't have customers waiting on hold or 17 year olds not showing up for work or not answering the phones. I'm opening up a 2nd location in June and will be using Loman at that shop too.
  • It helped our staff and customers. It helped our bottom line. They take orders when we are closed. They are completely customizable and can take payments. The customer service is unmatched. They are the most polished companies in the restaurant AI space.
  • The company was great, the onboarding took less than 5 days and I was up and running. Whenever I have an issue they are on it immediately. I can’t recommend this company enough.
  • I got really bad experience so no pros for them. They did not fix the problem and still charged me $1000.

Cons

  • Like any growing platform, there are still opportunities for continued improvement, which is actually exciting because it shows there’s room for even more features and enhancements over time.
  • Small learning curve, similar to training a new employee before loman was fully up to speed. Worked with an onboarding lady to get the tech dialed in.
  • We couldn’t find it sooner. We spent a lot of time looking for a partner, and we are genuinely upset that we were not able to find this partner a year sooner because we would’ve been able to grow our company dramatically quicker.
  • Maybe some sticker shock on price first off but the ROI make that go away in days
  • Online team support is terrible. I had Loman.ai in my pizza place from 4 months and they are not able to figure out why there AI agent is not able to take orders correctly or why it gives incorrect information to the customers. They said they improve their service overtime but it is almost 4 months and l don’t want to loose my customers with improper answers and finally get frustrated and get out from their contract but i got charged more than $ 1000 which they are not ready to refund me for terrible AI service. Think twice guys before you dive into it . 100% true review.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Loman.ai
United States
www.loman.ai/

Company Information

THAT WAS AI
Founded: 2024
India
www.thatwasai.com

Alternatives

Alternatives

Ovebot

Ovebot

AWeb Design SRL

Categories

Categories

AI Voice Agents Supported

Integrations

Clover Supported
Revel Supported
Shopify Not Supported
SpotOn Supported
Square POS Supported
Toast POS Supported
Twilio Not Supported

Integrations

Clover Not Supported
Revel Not Supported
Shopify Supported
SpotOn Not Supported
Square POS Not Supported
Toast POS Not Supported
Twilio Supported
Claim Loman.ai and update features and information
Claim Loman.ai and update features and information
Claim THAT WAS AI and update features and information
Claim THAT WAS AI and update features and information