LogMeIn Rescue vs. OptiTune Comparison


LogMeIn Rescue GoTo	OptiTune Bravura Software	+	+
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About LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.	About Chances are your organization has an assortment of desktops, laptops, and servers. As an organization grows, and these machines multiply, managing them all can become a major issue. OptiTune offers one of the best solutions to date. It has been precisely designed to maximize efficiency and simplicity of IT management in any size operation. It allows you to take control of all computers within your organization, making sure each has the most current updates, exposing malware infestations, deploying the latest version of applications like Microsoft™ Office, and identifying which computers are overloaded. OptiTune provides all these options, and more. The OptiTune Remote Connect application works both for supporting a user who is present at the remote computer, or connecting to a computer without a user present.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues	Audience Companies of all sizes in need of a complete IT Asset Management solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $109 per month Free Version Free Trial	Pricing $1.95 per user per month Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners. This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues. A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security. This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task. They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service. Cons Support response times can be quite long. But, all in all it's very good. We do not have any negative comments. This tool has been very helpful to me. If it’s not frequently used, the pricing is quite high. The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice. They only have 30 days free trial. But overall they’re a good service.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information GoTo Founded: 2003 United States www.logmein.com/products/rescue	Company Information Bravura Software Founded: 2007 United States www.bravurasoftware.com/optitune/
Alternatives ScreenMeet	Alternatives Heimdal Endpoint Detection and Response (EDR) Heimdal®
Zoho Assist Zoho	ConnectWise Automate ConnectWise
ISL Light Remote Desktop ISL Online	XIA Configuration CENTREL Solutions
LogMeIn Resolve GoTo	NinjaOne
ConnectWise ScreenConnect ConnectWise View All	Kaseya VSA Kaseya View All
Categories Call Center Co-Browsing Help Desk ITSM Live Chat MSP Remote Desktop Remote Support Remote Video Support Remote Work RMM Screen Sharing	Categories IT Asset Management IT Management MSP RMM
MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording	MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Show More Features IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring
Integrations AuthPoint Blotout Campaign Monitor Cayzu ConnectWise Cybersecurity Management ConnectWise PSA Freshdesk Freshservice HaloPSA Incident IQ LiveChat MSP360 Managed Backup Meltano OpenVoice Salesforce Agentforce Service ServiceNow SolarWinds Service Desk SysAid Zendesk Show More Integrations View All 18 Integrations	Integrations AuthPoint Blotout Campaign Monitor Cayzu ConnectWise Cybersecurity Management ConnectWise PSA Freshdesk Freshservice HaloPSA Incident IQ LiveChat MSP360 Managed Backup Meltano OpenVoice Salesforce Agentforce Service ServiceNow SolarWinds Service Desk SysAid Zendesk Show More Integrations View All 1 Integration
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