Local Measure Engage

Local Measure Engage

Local Measure
RingCentral Engage

RingCentral Engage

RingCentral
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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a pre-built cloud contact center platform to transform customer service.

Audience

RingCentral Engage is best suited for companies with a minimum of 5 agents dedicated to customer relationship.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Local Measure
Founded: 2013
Australia
www.localmeasure.com

Company Information

RingCentral
Founded: 2006
France
www.ringcentral.com/digital-customer-engagement.html

Alternatives

Alternatives

Twilio Flex

Twilio Flex

Twilio
Local Measure Engage

Local Measure Engage

Local Measure

Categories

Categories

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Instagram
X (Twitter)
Zendesk
1CRM
Amazon Connect
Apple Business Chat
Cisco Webex
Cognigy.AI
Dynamics Telephony
Google Analytics
HubSpot CRM
Inbenta
Jira
Jira Service Management
Make
Microsoft 365
Microsoft Teams
PixelMixer
Salesforce
WhatsApp

Integrations

Instagram
X (Twitter)
Zendesk
1CRM
Amazon Connect
Apple Business Chat
Cisco Webex
Cognigy.AI
Dynamics Telephony
Google Analytics
HubSpot CRM
Inbenta
Jira
Jira Service Management
Make
Microsoft 365
Microsoft Teams
PixelMixer
Salesforce
WhatsApp
Claim RingCentral Engage and update features and information
Claim RingCentral Engage and update features and information