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About

Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.

About

Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call center agents and sales teams in search of a customer service solution to communicate with their web visitors via live-chat, web-calls, and co-browsing

Audience

Financial institutions seeking a conversational platform to level up and optimize their digital customer service

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$14 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

LiveCaller
Georgia
livecaller.io

Company Information

Unblu
Founded: 2008
Switzerland
www.unblu.com

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
CoSurfing

CoSurfing

CoSurfing.net
Cardina

Cardina

Caldera Labs

Categories

Co-Browsing Supported
Live Chat Supported

Categories

Chatbot Supported
Co-Browsing Supported
Live Chat Supported
Screen Sharing Supported
Video Conferencing Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Not Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Not Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Not Supported
Video Conferencing Supported
Whiteboard Not Supported

Integrations

Appway Digital Banking Not Supported
Avaloq Core Not Supported
Backbase Not Supported
CREALOGIX Digital Hub Not Supported
Enghouse Vidyo Not Supported
Facebook Supported
Finastra Essence Not Supported
Kore.ai Not Supported
Octopus Not Supported
Puzzel Not Supported
Telegram Supported
Temenos Transact Not Supported
Verint Community Not Supported
Viber Supported
ebankIT Not Supported

Integrations

Appway Digital Banking Supported
Avaloq Core Supported
Backbase Supported
CREALOGIX Digital Hub Supported
Enghouse Vidyo Supported
Facebook Not Supported
Finastra Essence Supported
Kore.ai Supported
Octopus Supported
Puzzel Supported
Telegram Not Supported
Temenos Transact Supported
Verint Community Supported
Viber Not Supported
ebankIT Supported
Claim LiveCaller and update features and information
Claim LiveCaller and update features and information
Claim Unblu and update features and information
Claim Unblu and update features and information