ListenFirst vs. Lumen by Talkwalker Comparison


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About ListenFirst is the most trusted social analytics solution by the world’s leading brands. With a breadth of data and award-winning expertise unmatched in the market, we offer an easy, one-stop solution to optimize social media marketing and maximize ROI. Founded in 2012, ListenFirst has been honored with multiple accolades including a 2020 SIIA CODiE Award for Best Emerging Technology, 2020 Cynopsis AdTech Award for Outstanding Data Solution, 2020 High Performer recognition, MarTech Breakthrough Award for Best Social Media Monitoring Software, and named one of Inc. 500’s fastest growing companies. Founded in 2012, ListenFirst is trusted by leading global brands including AT&T, Amazon, NBCUniversal, and Peloton and is regularly featured in The Wall Street Journal, Variety, Ad Age, Forbes and more.	About Lumen by Talkwalker is a social listening, media monitoring, and social benchmarking platform that helps brands monitor conversations, measure performance, and act on emerging trends. Formerly Talkwalker, the platform provides the same data, reports, workflows, and integrations under its new Lumen by Talkwalker name. It helps organizations track millions of conversations across social, digital, media, and AI channels. Teams can use Lumen by Talkwalker to protect brand reputation, monitor sentiment, benchmark competitors, guide product development, and improve PR and marketing strategies. The platform supports use cases across PR and communications, social marketing, consumer insights, and agencies. Built for brands that need real-time consumer and media intelligence, Lumen by Talkwalker helps teams see what others miss and make smarter decisions faster.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Enterprise consumer and media brands	Audience PR teams, communications teams, social media teams, marketing teams, consumer insights teams, agencies, brand managers, product teams, reputation managers, and organizations that need social listening, media monitoring, social benchmarking, audience insights, customer feedback analytics, crisis management, competitor tracking, sentiment analysis, and consumer intelligence
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $9,600 per year Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ListenFirst Founded: 2012 United States www.listenfirstmedia.com	Company Information Talkwalker Founded: 2009 Luxembourg www.talkwalker.com
Alternatives Oktopost	Alternatives Revuze
Sociality.io Sociality.io Limited	Brandwatch
Hootsuite	Affinio
Konnect Insights	Sprout Social
SOCIALHOSE View All	Vista Social View All
Categories Social Media Analytics Tools Supported Social Media Management Supported Social Media Marketing Supported Social Media Monitoring Supported	Categories AI Review Management Supported Brand Monitoring Supported Competitive Intelligence Supported Pricing Optimization Supported Reputation Management Supported Review Management Supported Sentiment Analysis Supported Social Listening Supported Social Media Analytics Tools Supported Social Media Marketing Supported
Social Media Analytics Tools Features Campaign Analytics Supported Competitor Monitoring Supported Customizable Reports Supported Engagement Tracking Supported Influencer Tracking Supported Multi-Channel Data Collection Supported Social Media Marketing Features Analytics Supported Automated Publishing Supported Contact Management Not Supported Content Management Supported Conversion Tracking Supported Customer Targeting Supported Keyword Filtering Supported Multi-Account Management Supported Post Scheduling Supported Show More Features Social Media Management Features Automated Publishing Supported Brand Tracking Supported Content Management Supported Customer Engagement Supported Multi-Account Management Supported Multi-User Collaboration Supported Post Scheduling Supported Reporting/Analytics Supported Social Media Monitoring Supported Social Media Monitoring Features Audience Segmentation Not Supported Competitive Analysis Supported Configurable Alerts Supported Customer Engagement Not Supported Dashboard Supported Impact Scoring Not Supported Influencer Tracking Supported Reputation Management Supported Sentiment Analysis Supported Trend Tracking Supported	Social Media Analytics Tools Features Campaign Analytics Supported Competitor Monitoring Supported Customizable Reports Not Supported Engagement Tracking Supported Influencer Tracking Supported Multi-Channel Data Collection Not Supported Social Media Marketing Features Analytics Supported Automated Publishing Not Supported Contact Management Not Supported Content Management Not Supported Conversion Tracking Not Supported Customer Targeting Not Supported Keyword Filtering Not Supported Multi-Account Management Not Supported Post Scheduling Not Supported Show More Features Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Not Supported Review Generation Not Supported Review Monitoring Not Supported Sentiment Analysis Supported Social Media Metrics Supported Social Media Monitoring Supported White Label Not Supported
Integrations Axis LMS Supported Audiense Not Supported Cerby Not Supported Conductor Not Supported Data Virtuality Not Supported Desktop.com Not Supported Facebook Not Supported Google Analytics Not Supported Gradient Works Not Supported Hootsuite Not Supported Netino Not Supported OwlyGPT Not Supported RingCentral RingCX Not Supported Tableau Not Supported Upfluence Not Supported X (Twitter) Not Supported Show More Integrations View All 1 Integration	Integrations Axis LMS Supported Audiense Supported Cerby Supported Conductor Supported Data Virtuality Supported Desktop.com Supported Facebook Supported Google Analytics Supported Gradient Works Supported Hootsuite Supported Netino Supported OwlyGPT Supported RingCentral RingCX Supported Tableau Supported Upfluence Supported X (Twitter) Supported Show More Integrations View All 16 Integrations
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