LibAnswers

LibAnswers

Springshare
+
+

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About

Ensure your users get the answers they need, whenever and wherever. Embed LibChat and "Ask Us" widgets into any webpage, manage all social media communication, and take control of your institutional knowledge with a powerful ticketing system and FAQ builder. LibAnswers does it all, with detailed statistics to boot! It's as easy as answering a ticket or a question in LibAnswers - all point-and-click operations. Apply Filters across any social channels to stay on top of all active conversations. Flag posts for followups and deletions. LibAnswers has everything you need for effective monitoring of social channels. Used by thousands of libraries worldwide - either individually or in a consortial resource sharing setting - LibChat is the ideal chat reference tool. Comprehensive chat functionality, many embedding options, and integrated reference and helpdesk workflows make LibChat an easy choice.

About

Best cloud helpdesk for social media (by far) plus Email, Chat Bots, Contact Forms, and Review Sites. All text-based customer service channels under one unified inbox, so no customer is left behind. Social Customer Service solution. Gather all incoming inquiries in one unified ticketing inbox. Share tasks and make sure everyone is up to speed. Social media. Handle all social media support tickets from Facebook, Instagram, Youtube and Twitter. Live Chat. Solve problems instantly with Live Chat on your website. Emails and webforms. Regain control of your support emails, and add custom forms to your website and facebook pages. Full control Reduce the amount of Support tickets. Gain valuable insights. FAQ. A smart self-service FAQ solution for your website. Statistics and insight. Get the insight you need to make smarter changes. API. Integrate with internal systems using our APIs.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Library Management platform for communities

Audience

Small and large orgs that want to manage their digital customer dialog through one unified customer service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$9 per user, per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Springshare
www.springshare.com

Company Information

Socialboards
Norway
socialboards.com/en/

Alternatives

Alternatives

AnswerWise

AnswerWise

Oxynus Technologies
AnswerDash

AnswerDash

CloudEngage

Categories

Categories

Library Management Features

Acquisition Management
Barcode Scanning
Barcoding / RFID
Catalog Management
Church Libraries
Circulation Management
Fee Collection
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management

Social Media Management Features

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Integrations

Facebook
Instagram
X (Twitter)
YouTube

Integrations

Facebook
Instagram
X (Twitter)
YouTube
Claim LibAnswers and update features and information
Claim LibAnswers and update features and information
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Claim Socialboards and update features and information