Less Paper

Less Paper

Less Paper Co.
NewWaySERVICE

NewWaySERVICE

OroLogic Inc.
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About

Boost the productivity and efficiency of your field and in-office workers with Less Paper Co., a trusted provider of custom-built field service management, work order management, and scheduling systems. Less Paper Co. understands that every field service business has unique needs, and so the company is committed to custom-build work order systems to cater to the specific needs of their clients. Businesses can add countless features to their system, including scheduling, status and labor tracking for work order management, inventory, vendor, and price tracking, time clocks, reporting, and more.

About

Easily track service requests received from your customers. NewWaySERVICE allows you to track and manage your service requests, no matter your business sector. Manage and track all types of requests, including requests for repairs, maintenance, support or information. Everything is included and there are no hidden fees. NewWaySERVICE already includes all modules and options needed for your service department such as work orders management, customers and equipment, schedule, signature capture, attach documents, notifications, customer portal, preventive maintenance, Google maps, inventory, purchase orders, knowledge base, reporting, data sync, API and a lot more. No installation nor training required. Just a web browser is all you need to use NewWaySERVICE. You can start using it absolutely free in less than 30 seconds.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Field service or maintenance businesses

Audience

Small and medium-sized enterprises that need an easy software to track their service department or repair shop..

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150.00/month
Small Business: $149/month
Medium Business: $499/month
Enterprise: $999/month
Free Version Not Supported
Free Trial Not Supported

Pricing

$27/month/user or less
You only have to pay for technicians who need to have work orders assigned to them.

You do not have to pay for dispatchers or administrative staff who access the application.

Access to the customer portal is also free for your customers.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Reporting features and dashboard are great follow-up tools. Easy to use for employees, they are up ans running in no time Implementation is strait forward.
  • Adopting this system has helped us bring order to the multiple service requests we receive every day. We can finally have reports with amounts and hours that balance and even statistics.
  • Our clients can submit their request from our website and it goes straight to our ticket list in the software. That's great.
  • The software is quite well-structured and intuitive. It's not too complicated to understand. We did not need anyone to teach us.
  • Very good software. We started using version 3 long time ago :-) and followed the evolution of the software. Now using the online version. More fields that we can adapt to our needs, we use many so we like this possibility a lot. Support is fast, price is fair for a software with so many features.

Cons

  • It took some time to set up since we have a lot of data, but it would have been the same for other software.
  • An offline app can be useful in areas without LTE connectivity.
  • Not much to say against this software. Everything is fine.
  • Finally, maybe one or two things in the program are a little more abstract but nothing more. No other drawbacks encountered.
  • The look is a bit dull compared to the Windows version but almost all software looks like this now. At first I kinda missed the help button that took us straight to the help file but over time, I don't need any help now. :-)

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Less Paper Co.
Founded: 2015
United States
lesspaperco.com

Company Information

OroLogic Inc.
Founded: 1996
Canada
www.NewWaySERVICE.com

Alternatives

Field Force Tracker

Field Force Tracker

Rapidsoft Systems

Alternatives

EnSight+

EnSight+

EnSight Plus
FieldEZ

FieldEZ

FieldEZ Technologies

Categories

Categories

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Work Order Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Not Supported
Recurring Appointments Supported
Routing Not Supported
Scheduling Supported
Task Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Service Desk Features

Change Management Not Supported
CMDB Not Supported
Incident Management Supported
IT Asset Management Not Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Not Supported
Remote Control Not Supported
Self Service Portal Supported
SLA Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

QuickBooks Online Not Supported

Integrations

QuickBooks Online Supported
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