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About

Lang auto-tags every support interaction with your own unique data categories, cutting average time to resolution by 60%+. Activate your customer support data to unlock a faster, smarter CX team. With better-categorized support interactions, you can automate manual agent tasks like routing, triage, and prioritization cutting average time to ticket resolution. Every company is sitting on a trove of customer interaction data. Lang helps you define your own unique CX categories to capture and structure more data than previously possible. Easily generate insights from your data that drive customer retention and surface revenue opportunities. With your own data language, Lang will help you auto-tag and categorize customer interactions to find new patterns in your data. Easily configure automation based on these insights with integrations into key CX systems. Auto-tag and categorize incoming support tickets in real-time.

About

SentiSum uses machine learning to tag and categorize all your customer contact channels with unparalleled accuracy and granularity. Make your customer's voice truly actionable and accessible with our customizable insights dashboard. SentiSum is built using machine-learning-based NLP. It's designed to understand and tag customer contacts in a way that's accurate. You can trust SentiSum tags to underpin strategic change across your business. Extract granular, actionable insight from customer conversations. Route and prioritize tickets based on their topic and sentiment. Understand the topic and sentiment of 100% of CSAT & NPS surveys. Automatically turn angry reviews or social comments into tickets. SentiSum makes your ticket tags accurate and granular and then turns those tags into easy-to-access insight. You'll be able to back up new projects using quantitative data and be confident they'll have a big impact on customers. Automate tagging and simplify contact reporting.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams and companies in search of a solution designed to activate their customer support data

Audience

Businesses interested in a tool to tag and categorize all their customer contact channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$1,051.76 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lang.ai
Spain
www.lang.ai/

Company Information

SentiSum
United Kingdom
www.sentisum.com

Alternatives

Alternatives

Wizr.ai

Wizr.ai

Wizr AI
Prodsight

Prodsight

Product Insight
Prodsight

Prodsight

Product Insight

Categories

Categories

Integrations

Dixa
Intercom
Zendesk
Freshdesk
Google Play
Gorgias
Instagram
Salesforce
SurveyMonkey Apply
Tripadvisor
Zonka Feedback

Integrations

Dixa
Intercom
Zendesk
Freshdesk
Google Play
Gorgias
Instagram
Salesforce
SurveyMonkey Apply
Tripadvisor
Zonka Feedback
Claim Lang.ai and update features and information
Claim Lang.ai and update features and information
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Claim SentiSum and update features and information