Wisdom WFML3 Prime
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Related Products
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About
Lab1 automatically captures user interaction meta-data (such as computer usage, meetings, phone calls, TNA) and translates it to valuable information about tasks, people and time. We collect data without any manual input. That not only saves time but also increases data objectivity. We get activity data in real-time from computers, phone calls, calendars and TNA systems. All that is done without invading privacy. We do not collect any content or private confidential information. The Lab1 system works as a client-server architecture. Agent software is installed on workstations. The server provides access to data using a panel implemented as a website or specially prepared database views. Go from data to business results. The Lab1 dashboard is designed to analyze dozens of business processes that take place in each organization. This approach lets you instantly make your decision process easier, faster and more accurate.
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About
Wisdom WFM. The easiest, most reliable way to manage your workforce. It's now easy to have short wait times, happy agents and high productivity. Wisdom WFM is the market leader in Modern AI Based Workforce Management. It was the first to use real data for forecasting and remains the only player with this capability. Wisdom uses an AI-based solution that analyzes the second-by-second detail of every transaction. Capable of forecasting and scheduling phone, chat, email and other off-phone activities. Wisdom WFM is a complete solution that is proven to reduce wait times, reduce customer complaints, and enhance the job satisfaction of your front-line staff. Hundreds of pre-configured reports are available at your fingertips. All reports are customizable. New reports can be created using our report server. Real-time look at the activity each user is currently performing. Integrated directly with the ACD with transaction markers.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies searching for a solution to analyze dozens of business processes
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Audience
Companies of all sizes and enterprises in need of a solution to manage their workforce
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$10 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$2000.00/month/user
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationLab1
Founded: 2012
Poland
www.lab.one/
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Company InformationL3 Prime
Founded: 2002
Canada
wisdomwfm.com
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Supported
Labor Projection
Not Supported
Performance Appraisal
Supported
Recruiting Management
Not Supported
Scheduling
Not Supported
Skills Tracking
Not Supported
Time & Attendance
Supported
Variable Workforce
Not Supported
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Workforce Management Features
Budgeting & Forecasting
Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Supported
Labor Projection
Supported
Performance Appraisal
Supported
Recruiting Management
Not Supported
Scheduling
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Supported
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Integrations
No info available.
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Integrations
No info available.
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