Audience
Companies of all sizes and enterprises in need of a solution to manage their workforce
About Wisdom WFM
Wisdom WFM. The easiest, most reliable way to manage your workforce. It's now easy to have short wait times, happy agents and high productivity. Wisdom WFM is the market leader in Modern AI Based Workforce Management. It was the first to use real data for forecasting and remains the only player with this capability. Wisdom uses an AI-based solution that analyzes the second-by-second detail of every transaction. Capable of forecasting and scheduling phone, chat, email and other off-phone activities. Wisdom WFM is a complete solution that is proven to reduce wait times, reduce customer complaints, and enhance the job satisfaction of your front-line staff. Hundreds of pre-configured reports are available at your fingertips. All reports are customizable. New reports can be created using our report server. Real-time look at the activity each user is currently performing. Integrated directly with the ACD with transaction markers.
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Pricing
Starting Price:
$2000.00/month/user
Integrations
No integrations listed.
Company Information
L3 Prime
Founded: 2002
Canada
wisdomwfm.com
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Product Details
Platforms Supported
Cloud
Support
Online
Phone Support
24/7 Live Support
Wisdom WFM Product Features
Workforce Management
Budgeting & Forecasting
Supported
Employee Lifecycle Management
Supported
Labor Projection
Supported
Performance Appraisal
Supported
Scheduling
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Supported
Contractor Management
Not Supported
Recruiting Management
Not Supported