Wisdom Communityzehnplus
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Wisdom WFML3 Prime
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Related Products
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About
With Wisdom, you can communicate directly with your customers, specific team members, set up workgroups, allocate tasks, and collaborate like never before – all from one platform.
When you harness the power of advanced community engagement with Wisdom, your business benefits from reduced support costs, improved insights into customer behavior, a better experience for your customers, and improved return on investment. Internally, your employees will be more engaged, feel more listened to, and will help them realize their potential. Wisdom represents a seismic change in the knowledge-sharing space. The platform has been designed to unify knowledge sharing by giving both internal and external communities the space to share values, share a purpose, and ultimately align for the greater good of your business.
Connect, stress free
Centralize Information
Save time and money.
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About
Wisdom WFM. The easiest, most reliable way to manage your workforce. It's now easy to have short wait times, happy agents and high productivity. Wisdom WFM is the market leader in Modern AI Based Workforce Management. It was the first to use real data for forecasting and remains the only player with this capability. Wisdom uses an AI-based solution that analyzes the second-by-second detail of every transaction. Capable of forecasting and scheduling phone, chat, email and other off-phone activities. Wisdom WFM is a complete solution that is proven to reduce wait times, reduce customer complaints, and enhance the job satisfaction of your front-line staff. Hundreds of pre-configured reports are available at your fingertips. All reports are customizable. New reports can be created using our report server. Real-time look at the activity each user is currently performing. Integrated directly with the ACD with transaction markers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Our solutions help customer service teams improve their interaction with customers by engaging them and integrating them into a scalable and branded community. This also proves to be a valuable resource for marketing. Behind the scenes business-internal teams and groups can work together efficiently and easily in private communities as well. Wisdom's solutions offer a all-in-one platform for customer service and employee collaboration.
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Audience
Companies of all sizes and enterprises in need of a solution to manage their workforce
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$2000.00/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company Informationzehnplus
Founded: 2021
Switzerland
getwisdomcommunity.com
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Company InformationL3 Prime
Founded: 2002
Canada
wisdomwfm.com
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Categories |
Categories |
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Community Features
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
No info available.
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Integrations
No info available.
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