plusoft Omni CRMPlusoft
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Related Products
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About
Modern tools for better customer service, email, chat, enquiry forum, telephone, social media and FAQ. Kundo provides tools for all digital customer service channels. Conversations from all channels are brought together in the same place, providing you with a simple overview and more control. We know that the provision of top-quality customer service is dependent on more than just having the best tools. We, therefore, want to help you to succeed in all aspects of your customer service. Find out more about our entire range here! To ensure you get the maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have. As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels.
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About
The Harvard Business Review indicates that 73% of shoppers use more than one channel during their shopping journey, be it digital or physical. This scenario demands that the company has the same experience in all channels. To do this, your company needs to have information on the entire customer history up to date and in a reliable system. To enable a frictionless experience that unifies customer information, the best solution is plusoft Omni CRM. The technology is scalable and performs the orchestration of multichannel flows and business areas, enabled for integration with legacy systems. Social distancing made health institutions strengthen their contacts with patients and customers via digital channels, which generated the need to use tools that unify the information of each user to provide the best care and each interaction.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies and businesses seeking a solution to improve their customer service
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Audience
CRM platform for companies wanting to manage and centralize the entire relationship with their client
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationKundo
Sweden
kundo.se
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Company InformationPlusoft
Founded: 1988
Brazil
plusoft.com/en/produtos/omni/
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
No info available.
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Integrations
No info available.
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