Related Products
|
||||||
About
Make the most of your customer relationships with KnowledgeNet.ai! Our intelligent knowledge sharing tool leverages AI to identify and surface relationships you didn't know you had, discover powerful insights related to your customers and prospects, and surface opportunities and warm introductions. Get the most out of every customer interaction today with KnowledgeNet.ai! KnowledgeNet.ai, integrated with your email, reveals the context that creates multi-threaded interactions and wins deals. Your competitive advantage is a complete picture of relevant news and your company’s knowledge, relationships, meetings, and shared files with the contact. KnowledgeNet.ai turns websites into next-level knowledge by cross-referencing their domains with your internal data, revealing strong connections, new context, and relevant interactions.
|
About
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
|
|||||
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Supported
|
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Businesses looking for a relationship intelligence tool to reveal connections, context, and interactions so you can be more productive
|
Audience
Telecom, banking and insurance companies in need of an AI knowledge management platform
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$4.99 per month
Free Version
Not Supported
Free Trial
Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Pros & Cons from Real UsersPros
Cons
|
||||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationKnowledgeNet.ai
United States
knowledgenet.ai/
|
Company InformationKnowmax
Founded: 2017
India
www.knowmax.ai
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Supported
|
||||||
Integrations
Salesforce
Supported
Ameyo by Exotel
Not Supported
Freshchat
Not Supported
Freshdesk
Not Supported
Genesys Cloud CX
Not Supported
Google Chrome
Not Supported
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
Zendesk
Not Supported
|
Integrations
Salesforce
Supported
Ameyo by Exotel
Supported
Freshchat
Supported
Freshdesk
Supported
Genesys Cloud CX
Supported
Google Chrome
Supported
HubSpot CRM
Not Supported
HubSpot Customer Platform
Not Supported
Zendesk
Supported
|
|||||
|
|
|