KnowledgeIQ

KnowledgeIQ

Knosys
+
+

Related Products

  • Universal Knowledge
    16 Ratings
    Visit Website
  • Acadia
    3 Ratings
    Visit Website
  • Zendesk
    8,478 Ratings
    Visit Website
  • Axero
    219 Ratings
    Visit Website
  • MyHub Intranet Software
    66 Ratings
    Visit Website
  • Interfacing Integrated Management System (IMS)
    66 Ratings
    Visit Website
  • Passwork
    129 Ratings
    Visit Website
  • QuickApps
    Visit Website
  • Haystack
    292 Ratings
    Visit Website
  • Kantata
    2,341 Ratings
    Visit Website

About

KnowledgeIQ, by Knosys, is a market leading cloud-based (or on-premise) omnichannel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information. KnowledgeIQ is trusted by over 40,000 users to find the right information, exactly when they need it, improving productivity and delivering the best in brand and customer experience.

About

Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Government, Telecommunications, Insurance, Manufacturing

Audience

Organizations of all sizes searching for a solution to get instant access to critical knowledge

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Knosys
Founded: 2015
Australia
www.knoiq.co

Company Information

Talisma
Founded: 1999
United States
www.talisma.com/products/knowledge-base-software/

Alternatives

Alternatives

Method Grid

Method Grid

Method Apps Limited
RightAnswers

RightAnswers

Upland Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Salesforce Supported

Integrations

Salesforce Not Supported
Claim KnowledgeIQ and update features and information
Claim KnowledgeIQ and update features and information
Claim Talisma Knowledgebase and update features and information
Claim Talisma Knowledgebase and update features and information