KnowledgeIQ

KnowledgeIQ

Knosys
KnowledgeIQ Talisma Knowledgebase

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KnowledgeIQ:

About

KnowledgeIQ, by Knosys, is a market leading cloud-based (or on-premise) omnichannel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information. KnowledgeIQ is trusted by over 40,000 users to find the right information, exactly when they need it, improving productivity and delivering the best in brand and customer experience.
Talisma Knowledgebase:

About

Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record.
KnowledgeIQ:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Talisma Knowledgebase:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
KnowledgeIQ:

Audience

Government, Telecommunications, Insurance, Manufacturing
Talisma Knowledgebase:

Audience

Organizations of all sizes searching for a solution to get instant access to critical knowledge
KnowledgeIQ:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Talisma Knowledgebase:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
KnowledgeIQ:

API

Offers API Supported
Talisma Knowledgebase:

API

Offers API Not Supported
KnowledgeIQ:

Screenshots and Videos

Talisma Knowledgebase:

Screenshots and Videos

KnowledgeIQ:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Talisma Knowledgebase:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
KnowledgeIQ:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Talisma Knowledgebase:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
KnowledgeIQ:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported
Talisma Knowledgebase:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
KnowledgeIQ:

Company Information

Knosys
Founded: 2015
Australia
www.knoiq.co
Talisma Knowledgebase:

Company Information

Talisma
Founded: 1999
United States
www.talisma.com/products/knowledge-base-software/
KnowledgeIQ:

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KnowledgeIQ:

Categories

Talisma Knowledgebase:

Categories

KnowledgeIQ:

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Not Supported
Talisma Knowledgebase:

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported
KnowledgeIQ:

Integrations

Salesforce Supported
Talisma Knowledgebase:

Integrations

Salesforce Not Supported
KnowledgeIQ:
Claim KnowledgeIQ and update features and information
Claim KnowledgeIQ and update features and information
Talisma Knowledgebase:
Claim Talisma Knowledgebase and update features and information
Claim Talisma Knowledgebase and update features and information