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About

Powerful, accessible, nonprofit-friendly software Keela is a cloud-based donor management tool that allows organizations to easily engage and build meaningful relationships with their contacts. Using powerful, but easy-to-use tools to automate workflows, increase capacity, and decrease stress, Keela has helped thousands of nonprofit professionals grow their mission. Fundraise effectively and delight your donors with Keelaโ€™s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions. Keela offers all the key features expected in a Nonprofit focused CRM like donor management, email marketing, and reporting, but we give you so much more!

About

Discover contactSPACE: contact centre software designed to revolutionise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and intuitive graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Fundraise effectively and delight your donors with Keelaโ€™s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions.

Audience

Universities, charities, collections agencies, fintech, SMEs, and corporate institutions.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99.00/month
Unlimited forms. Unlimited emails. Unlimited donations. Unlimited email support. Unlimited online training. Tools that give you the power to do more!
Free Version
Free Trial

Pricing

$105.00/month/user
A variety of pricing packages are available to suit your specific needs. Only pay for the functionality you require.
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.6 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us. I also like that they are continually taking feature requests and bug fixes from the end-users and making regular releases with these new features and fixes. Our sponsorship coordinator has expressed to me how much she likes it and how convenient the mobile app is for looking up our donor's information.
  • I've used Keela for years now and have gotten to see the platform grow tremendously. My favorite thing about Keela is that they are always gathering feedback from users and making feature updates and improvements that users request! I've also always had a great experience with their support team. I use Keela every day as part of my role, and I really appreciate the ease of the system as we track all of our fundraising efforts.
  • The customer service at Keela is phenomenal. I get my questions answered within an hour or less, despite the time difference. The support function is also excellent, with well produced videos and easy to follow instructions. I have also attended several webinars which helped me to raise more money. The free membership in Next After is a terrific bonus. There are other features that I haven't yet explored but am eager to do so.
  • Some greats: 1. The support for the product is better than most: great documentation and staff is quick to respond. 2. UI/UX is simple making it easy to find what you are looking for. 3. Form creation is very easy and requires very little in terms of technical support for most use cases
  • The ease of use, quick setup, integrations and platform scalability. The platform is excellent and intuitive.

Cons

  • To be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned, and they provide an Ideas Portal for just that!
  • There are some features that aren't as built out as I would like or require an upgrade to access. For example, I've wanted the ability to automate specific email series for awhile now, and while Keela did launch a new automation feature, it is not included in our current subscription. I understand that this is common for software systems, however, and we do have the ability to work around it.
  • I wish there was a way to integrate my Stripe fees into Keela so that I can easily deduct my service charges each month. I also wish I could make certain changes to the donor form template -- there isn't enough flexibility to alter the first page that a donor sees. The tax receipt for monthly donors is clunky and there should be a way to put all the information on one page with one receipt number as other databases do.
  • Like any product it needs growth. - 3rd-party analytics support for example is still pretty limited. Example: Google Analytics is - also very limited on styling options for embedded forms; adding custom CSS would be a nice feature.
  • Pricing tiers could be a little more generous however what's cheap these days.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Keela
Founded: 2013
Canada
www.keela.co

Company Information

contactSPACE
Founded: 2014
Australia
www.contactspace.com

Alternatives

GiveLife365

GiveLife365

Alphavima Technologies Inc

Alternatives

Millennium

Millennium

Momentive Software
Greenlight CRM

Greenlight CRM

Greenlight Innovation
ICTBroadcast

ICTBroadcast

ICT Innovations

Categories

Categories

Donation Management Features

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management

Fundraising Features

Alumni Management
Auction Management
Campaign Management
Contribution Tracking
CRM
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Prospect Management
Raffles / Lotteries
Recurring Giving
Volunteer Management

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Nonprofit Features

Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management

Donation Management Features

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management

Fundraising Features

Alumni Management
Auction Management
Campaign Management
Contribution Tracking
CRM
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Prospect Management
Raffles / Lotteries
Recurring Giving
Volunteer Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

BitPay
Campaign Monitor
Daisee
Double the Donation
Eventbrite
Fundraising KIT
Google Calendar
HubSpot CRM
Keap
Mailchimp
NetSuite
PayPal
QuickBooks Online
Salesforce
SendGrid
Stripe
Velora
Xero
Zendesk

Integrations

BitPay
Campaign Monitor
Daisee
Double the Donation
Eventbrite
Fundraising KIT
Google Calendar
HubSpot CRM
Keap
Mailchimp
NetSuite
PayPal
QuickBooks Online
Salesforce
SendGrid
Stripe
Velora
Xero
Zendesk
Claim Keela and update features and information
Claim Keela and update features and information
Claim contactSPACE and update features and information
Claim contactSPACE and update features and information