UniAgent

UniAgent

Consilium Software
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About

We offer the best collections software in the market, powered by true machine learning, so our clients maximize collections, minimize costs, and optimize their customer relationships. The only digital-native, omni-channel, full-suite collections software in the market, trusted by leading lenders and agencies for more than 14 years. Our secure, compliant, cloud-based platform gets the right message, in the right medium, to the right borrower cheaply and easily maximizing collections and the customer experience. Our strategy engine combines powerful decision tree and workflow capabilities in one unified platform, allowing you to design unique and interactive customer experiences to improve collections. Our award-winning technology learns and grows with experience for an efficient and effective end-to-end experience for your customers and agents to optimize dollars collected.

About

Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a Debt Collection software

Audience

Enterprises in search of a CRM-CTI solution to optimize their customer experience and customer engagement across all touchpoints

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Katabat
Founded: 2005
United States
katabat.com

Company Information

Consilium Software
Founded: 2007
Singapore
consiliuminc.com/product/UniAgent-crm-cti-connector

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Alternatives

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KONDESK

KONZE Enterprise Pty Ltd
Cloudphoney

Cloudphoney

ITECHDOMAIN.COM
Lendisoft LMS

Lendisoft LMS

Lendisoft
Juris Collect

Juris Collect

Juris Technologies

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Debt Collection Features

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Integrations

Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Integrations

Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat
Claim Katabat and update features and information
Claim Katabat and update features and information
Claim UniAgent and update features and information
Claim UniAgent and update features and information