KBPublisherDouble Jade
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ScreenStepsBlue Mango Learning Systems
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Related Products
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About
KBPublisher is a fully-featured knowledge management software solution that improves workforce efficiency, resolves issues quickly, reduces call volume, and promotes better customer support. This web-based platform helps users share, publish, and manage articles, white papers, business processes, user manuals, FAQs, APIs, online help, and other types of information. Key features include mobile device access, powerful search, content editing, file attachments, article drafts, workflow approvals, and more.
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About
Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Organizations wanting to improve staff productivity, promote faster training time, enhance business efficiency, and reduce call volume can take advantage of KBPublisher.
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Audience
Companies of all sizes seeking a solution to manage employees and training processes
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$19.00/month
Pricing depends on the number of staff user licenses you need.
Individual License - $198.00 5 License Pack - $498.00 10 License Pack - $798.00 20 License Pack - $1298.00 30 License Pack - $1798.00 Unlimited Site License - $2998
Free Version
Not Supported
Free Trial
Supported
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Pricing
$57.00/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationDouble Jade
Founded: 2008
United States
www.kbpublisher.com
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Company InformationBlue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com
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Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Integrations
Desktop.com
Not Supported
Facebook
Supported
Indent
Not Supported
Outdoo AI
Not Supported
Rippling
Not Supported
Teamstack
Not Supported
Zendesk
Not Supported
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Integrations
Desktop.com
Supported
Facebook
Not Supported
Indent
Supported
Outdoo AI
Supported
Rippling
Supported
Teamstack
Supported
Zendesk
Supported
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