KBPublisher

KBPublisher

Double Jade
KBPublisher MindTouch

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KBPublisher:

About

KBPublisher is a fully-featured knowledge management software solution that improves workforce efficiency, resolves issues quickly, reduces call volume, and promotes better customer support. This web-based platform helps users share, publish, and manage articles, white papers, business processes, user manuals, FAQs, APIs, online help, and other types of information. Key features include mobile device access, powerful search, content editing, file attachments, article drafts, workflow approvals, and more.
MindTouch:

About

​MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. ​
KBPublisher:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
MindTouch:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
KBPublisher:

Audience

Organizations wanting to improve staff productivity, promote faster training time, enhance business efficiency, and reduce call volume can take advantage of KBPublisher.
MindTouch:

Audience

Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels
KBPublisher:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
MindTouch:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
KBPublisher:

API

Offers API Not Supported
MindTouch:

API

Offers API Not Supported
KBPublisher:

Screenshots and Videos

MindTouch:

Screenshots and Videos

No images available
KBPublisher:

Pricing

$19.00/month
Pricing depends on the number of staff user licenses you need.
Individual License - $198.00
5 License Pack - $498.00
10 License Pack - $798.00
20 License Pack - $1298.00
30 License Pack - $1798.00
Unlimited Site License - $2998
Free Version Not Supported
Free Trial Supported
MindTouch:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
KBPublisher:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
MindTouch:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
KBPublisher:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
MindTouch:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
KBPublisher:

Company Information

Double Jade
Founded: 2008
United States
www.kbpublisher.com
MindTouch:

Company Information

MindTouch
Founded: 2005
United States
www.mindtouch.com
KBPublisher:

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Upland Software
KBPublisher:

Categories

Corporate Wiki Supported
MindTouch:

Categories

KBPublisher:

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
KBPublisher:

Integrations

Facebook Supported
Five9 Not Supported
Indent Not Supported
SAP CRM Not Supported
SAP Knowledge Central Not Supported
SAP Service Cloud Not Supported
SAP SuccessFactors Not Supported
Salesforce Agentforce Service Not Supported
Salesforce Experience Cloud Not Supported
SearchUnify Not Supported
ServiceNow Not Supported
Zendesk Not Supported
Zoho Directory Not Supported
MindTouch:

Integrations

Facebook Not Supported
Five9 Supported
Indent Supported
SAP CRM Supported
SAP Knowledge Central Supported
SAP Service Cloud Supported
SAP SuccessFactors Supported
Salesforce Agentforce Service Supported
Salesforce Experience Cloud Supported
SearchUnify Supported
ServiceNow Supported
Zendesk Supported
Zoho Directory Supported
KBPublisher:
Claim KBPublisher and update features and information
Claim KBPublisher and update features and information
MindTouch:
Claim MindTouch and update features and information
Claim MindTouch and update features and information