Related Products
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About
Generative AI is a cognitive force multiplier and will have a profound impact on the business landscape. Process augmentation is how your business will initially leverage AI to remain competitive. With JoyAI, you'll gain a competitive advantage. From plug-and-play capabilities to fully custom, company-specific use cases. Each product line is natively developed and tightly integrated with Salesforce. While our products are powerful on their own, the transformational magic happens when they're used together. Our Products:
🔥 AI Assistants - Give your employees their own AI Assistant. Access your Salesforce data using natural language
🔥 AI Platform - Introduce new capabilities to new and existing workflows in Salesforce.
🔥 AI Apps - Next-generation stand-alone off-the-shelf AI applications that serve a specific function.
🔥 AI Co-Pilots - Trained Large Language Models for specific job functions.
🔥 AI Plugins - Extend our line of products with these plugins.
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About
Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies interested in a platform to increase qualified leads
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Audience
Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$0.0060 per agent minutes
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationJoyAI
Founded: 2023
United States
findjoyai.com
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Company InformationOperata
Founded: 2017
United States
operata.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Salesforce
Supported
Ada
Not Supported
Aisera
Not Supported
Amazon Connect
Not Supported
Amazon Lex
Not Supported
Avaamo
Not Supported
Bland AI
Not Supported
Boost.ai
Not Supported
Cisco Webex
Not Supported
Cresta
Not Supported
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Integrations
Salesforce
Supported
Ada
Supported
Aisera
Supported
Amazon Connect
Supported
Amazon Lex
Supported
Avaamo
Supported
Bland AI
Supported
Boost.ai
Supported
Cisco Webex
Supported
Cresta
Supported
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