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About

Generative AI is a cognitive force multiplier and will have a profound impact on the business landscape. Process augmentation is how your business will initially leverage AI to remain competitive. With JoyAI, you'll gain a competitive advantage. From plug-and-play capabilities to fully custom, company-specific use cases. Each product line is natively developed and tightly integrated with Salesforce. While our products are powerful on their own, the transformational magic happens when they're used together. Our Products: 🔥 AI Assistants - Give your employees their own AI Assistant. Access your Salesforce data using natural language 🔥 AI Platform - Introduce new capabilities to new and existing workflows in Salesforce. 🔥 AI Apps - Next-generation stand-alone off-the-shelf AI applications that serve a specific function. 🔥 AI Co-Pilots - Trained Large Language Models for specific job functions. 🔥 AI Plugins - Extend our line of products with these plugins.

About

Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in a platform to increase qualified leads

Audience

Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.0060 per agent minutes
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

JoyAI
Founded: 2023
United States
findjoyai.com

Company Information

Operata
Founded: 2017
United States
operata.com

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
Spendkey

Spendkey

Spendkey Limited
K.Explorer

K.Explorer

Morphis Tech
Copilot Data

Copilot Data

Copilot Data Almund

Categories

AI Copilots Supported
AI Tools Supported

Categories

Integrations

Salesforce Supported
Ada Not Supported
Aisera Not Supported
Amazon Connect Not Supported
Amazon Lex Not Supported
Avaamo Not Supported
Bland AI Not Supported
Boost.ai Not Supported
Cisco Webex Not Supported
Cresta Not Supported
Daily Not Supported
Five9 Not Supported
Generative Studio X by OneReach.ai Not Supported
IBM Watson Not Supported
Odigo Not Supported
PolyAI Not Supported
Salesforce Agentforce Service Not Supported
Sinch Not Supported
Talkdesk Not Supported
Zoom Not Supported

Integrations

Salesforce Supported
Ada Supported
Aisera Supported
Amazon Connect Supported
Amazon Lex Supported
Avaamo Supported
Bland AI Supported
Boost.ai Supported
Cisco Webex Supported
Cresta Supported
Daily Supported
Five9 Supported
Generative Studio X by OneReach.ai Supported
IBM Watson Supported
Odigo Supported
PolyAI Supported
Salesforce Agentforce Service Supported
Sinch Supported
Talkdesk Supported
Zoom Supported
Claim JoyAI and update features and information
Claim JoyAI and update features and information
Claim Operata and update features and information
Claim Operata and update features and information