JobAiderPeregrine Performance Group
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Related Products
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About
JobAider is a way for your organization to capture what subject matter experts know and then share that with their co-workers. Who better to create content others can use in their jobs than those doing the work? As job aids are created and used, knowledge and learning are developed instantaneously. As soon as job aids are created, workers can access them as the need arises, from anywhere. Job aids can be searched for or found by relevant tags you establish. Supplement and enhance your learning ecosystem by enabling your workforce to connect with one another using their expertise and knowledge. As a mobile support tool, JobAider is always available to those who work in the field. Share critical expertise and knowledge quickly and make it available instantaneously. A job aid stores information, such as the steps in a process. It helps people complete tasks by guiding them. Some people call them “cheat sheets”.
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About
Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Knowledge management platform for businesses
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Audience
Companies searching for a solution to communicate effectively and resolve their needs
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25 per user per year
500 users
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$15 per month
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Company InformationPeregrine Performance Group
Founded: 2012
United States
www.jobaider.com
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Company InformationUserEcho
United States
userecho.com
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
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Integrations
Constant Contact Lead Gen & CRM
Not Supported
Facebook
Not Supported
Google Analytics
Not Supported
Skillfully
Supported
Slack
Not Supported
Stackreaction
Not Supported
Teamstack
Not Supported
Trello
Not Supported
WordPress
Not Supported
X (Twitter)
Not Supported
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Integrations
Constant Contact Lead Gen & CRM
Supported
Facebook
Supported
Google Analytics
Supported
Skillfully
Not Supported
Slack
Supported
Stackreaction
Supported
Teamstack
Supported
Trello
Supported
WordPress
Supported
X (Twitter)
Supported
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