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Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.

Struct is an AI-powered communication platform designed to improve how teams capture, organize, and use information from conversations by transforming chat into a structured, searchable knowledge system. Instead of treating messages as disposable streams, Struct organizes discussions into threads and feeds, while continuously building a contextual knowledge base that preserves insights, decisions, and shared resources. It integrates AI to analyze conversations, surface relevant information, and connect related ideas, ensuring that important context is not lost across messages or time. This allows teams to quickly retrieve documents, answers, and prior discussions without needing to manually search across multiple tools or repeat information. Struct emphasizes clarity, focus, and productivity by reducing noise in communication and turning everyday interactions into actionable knowledge that supports collaboration and decision-making.