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About

Job Management Software. From quote to invoice, you can control every aspect of your business. Easily track & manage your business & equipment. Anywhere, anytime on any device. JGID – Just Get It Done! Has all the features needed in order to say goodbye to lots of add-ons & integrations. Trusted and tested by professionals worldwide. Say goodbye to those late night work headaches. Perfect for job management with extras!

About

ServiceM8 is a cloud-based field service software for trades and service-based businesses. Built exclusively for Apple hardware, ServiceM8 makes it easy for field service organizations to run their business from anywhere, anytime. It cuts admin time dramatically by offering access to a host of tools, including scheduling, invoicing, credit card processing, communication, online booking, forms, reports, and more.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Business owners and managers. Rope Access, Rigging, Arborist, Building Maintenance, Painters, Consultants, Trades & Construction Contractors

Audience

Electrical, plumbing, landscaping, IT, cleaning, HVAC, pest control, locksmith, real estate, security, solar, property services and appliance repair industries.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Starts at $99 per month for 2 users
Free Version Not Supported
Free Trial Supported

Pricing

$29.00/month
Starter - $29/mo
Growing - $79/mo
Premium - $149/mo
Premium Plus - $349/mo
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.7 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Super easy quoting on all kinds of jobs because of templates set up. Send a quote and get it approved in a flash then the whole system just works all the way to completion and invoice and syncing with Xero - it's JUST easy to do. Built and managed by a team that knows what its like to deal with detailed scheduling, reporting, time sheets, invoicing - all on the go and automated which means less paperwork and More Life.
  • JGID has saved us hours of admin. From quoting, invoicing, tracking hours, we now have a clear picture on how our business is running, and what things are costing us. It has been easy to use. Its made getting quotes approved so much easier, the digital signing is great! I love having all the documents related to my projects in one place, it's allowed us to really reduce the number of different programs we have to use. The training and support provided by JGID has been amazing.
  • I love that I have all documents related to one project in one place, right from the first customer contact, through to quoting, all the way to final invoice. Quoting is really detailed, yet quick and easy to use and include photos. How information flows from a quote, to a job and onto staff members mobiles has streamlined things immensely. And the before and after photos from the field saved straight into the job is Gold!

Cons

  • Depending on what service or products you provide you may not use all the features - there is every feature you would need though.
  • I have not found anything I do not like about JGID yet.
  • I actually like JGID a lot as it is. There is some room for improvement around file management, but from what I hear, JGID are releasing some new updates for that soon.

Pros & Cons from Real Users

Pros

  • This software provides an all in one management experience. Through it, we are able to schedule work, track progress, get real time updates and information, including messaging and photos. Forms can be created to streamline the process causing us less filing and paper issues for things like safety and maintenance reports. This software has saved us a lot of money and administrative time.
  • With servicem8 you can manage simple or highly complex operations involving invoicing or store data management processes. In terms of field services servicem8 has tools to connect to databases within different clouds, either to manage electronic signatures or online invoicing requiring mobile or routing tools.
  • The fact that the platform is very stable/future proof - due to the fact that it has been designed with iOS in mind! The simplicity of design also shines through, when it demonstrates that a sole trader to the MD of a multi branch business can pick up the APP with basic training and deliver massive efficiency savings - within busy organisations.

Cons

  • I can honestly say I do not have any complainants about this software so far.
  • Within servicem8 we can annotate and prioritize all our work orders depending on which client we want to give more importance at the moment, and that is enough to not give servicem8 a negative review. We liked that the platform integrates so many tools for scheduling processes.
  • The (sometimes) limiting functionality! With this in mind, the clear and transparent reason for ServiceM8’s existence is to remove inefficiency from modern service based businesses. If there is a better way of working, which improves the lot of its core market - they will listen and take all feedback into consideration when developing core product. There are also third party development companies that have and will develop Add-Ons and specific ‘tools’ if and when required.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

JGID
Founded: 2013
Australia
www.jgid.com

Company Information

ServiceM8
Founded: 2009
Australia
www.servicem8.com

Alternatives

Alternatives

BrandWide

BrandWide

Soffront Corporation
Ai Field Management

Ai Field Management

AI FIELD MANAGEMENT
Smart Service

Smart Service

My Service Depot

Categories

Categories

Appliance Repair Supported
HVAC Supported
Locksmith Supported
Pest Control Supported
Plumbing Supported
Service Dispatch Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Not Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Not Supported
Groundskeeping Not Supported
Inventory Control Supported
Irrigation Tracking Not Supported
Job Management Supported
Landscape Design Supported
Mobile Access Supported
Payroll Management Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling & Appointments Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Not Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Arborist Features

Billing & Invoicing Supported
For Utility Arborists Supported
Inspection Management Supported
Job Scheduling Supported
Photos In Reports Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Vegetation Mapping Not Supported

Business Management Features

Billing & Invoicing Supported
CRM Supported
Employee Management Supported
Financial Management Supported
Inventory Management Supported
Marketing Management Not Supported
Order Management Supported
Point of Sale (POS) Not Supported
Project Management Supported
Purchasing Supported
Scheduling Supported
Time & Expense Tracking Supported
Training Management Not Supported
Vendor Management Not Supported

Construction Management Features

Accounting Integration Supported
Budget Tracking/Job Costing Supported
Change Orders Supported
Commercial Supported
Contract Management Supported
Contractors Supported
CRM Supported
Equipment Tracking Supported
Estimating Supported
Incident Reporting Supported
Mobile Access Supported
Offline Access Not Supported
Residential Supported
RFI & Submittals Not Supported
Subcontractor Management Supported
Timesheets Supported

Equipment Maintenance Features

Customer Database Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Warranty Tracking Supported
Work Order Management Supported

Maintenance Management Features

Asset Tracking Not Supported
Billing & Invoicing Supported
Calibration Management Not Supported
Dispatch Management Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Not Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Not Supported
Preventive Maintenance Not Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Work Order Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Not Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Not Supported
Scheduling Supported
Task Management Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Supported
Employee Lifecycle Management Not Supported
Labor Projection Supported
Performance Appraisal Not Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Not Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Supported
Inventory Control Not Supported
Irrigation Tracking Not Supported
Job Management Supported
Landscape Design Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling & Appointments Supported
Work Order Management Supported

Franchise Management Features

Appointment Scheduling Not Supported
Automatic Re-ordering Not Supported
Commission Management Not Supported
Construction Tracker Not Supported
Contract Management & Signature Not Supported
CRM Not Supported
Franchise Intranet Not Supported
Job Scheduling Supported
LMS / Training Not Supported
Marketing Not Supported
Onboarding Not Supported
Online Store Not Supported
Reputation Management Not Supported
Website Manager Not Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Locksmith Features

Billing & Invoicing Supported
CRM Not Supported
Dispatch Management Supported
GPS Tracking Not Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Processing Supported
Scheduling Supported
Work Order Management Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Not Supported
Inventory Control Not Supported
Mobile Access Supported
Pest Activity Tracking Not Supported
Pesticide Usage Tracking Not Supported
Property Layouts Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Not Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Not Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
Stripe Supported
Xero Supported
AllQuote Not Supported
Blotout Not Supported
Dropbox Supported
Easyflow Not Supported
GoFormz Not Supported
HubSpot CRM Not Supported
Insightly Not Supported
Integry Not Supported
Motileo Not Supported
Nearby Now Not Supported
Nexley Not Supported
Quickwork Not Supported
Stackreaction Not Supported
Workato Not Supported
Wufoo Not Supported
Zapier Not Supported

Integrations

QuickBooks Online Supported
QuickBooks Online Advanced Supported
Stripe Supported
Xero Supported
AllQuote Supported
Blotout Supported
Dropbox Not Supported
Easyflow Supported
GoFormz Supported
HubSpot CRM Supported
Insightly Supported
Integry Supported
Motileo Supported
Nearby Now Supported
Nexley Supported
Quickwork Supported
Stackreaction Supported
Workato Supported
Wufoo Supported
Zapier Supported
Claim JGID and update features and information
Claim JGID and update features and information
Claim ServiceM8 and update features and information
Claim ServiceM8 and update features and information