Simplesat

Simplesat

Pronto Holdings
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+

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About

The future of your company is your customer. Through a new framework of Customer Insights Management, Iterate is putting customer insights at the center of your business, making them accessible and actionable across teams so that every decision can be customer-obsessed. The Iterate for iOS SDK lets you hear from your users directly within your mobile app, it’s developer friendly, lightweight, and easy to set up. Our in-app surveys allow you to target exactly the right people at the right time within their user journey to make sure you’re getting the most relevant, valuable feedback. Iterate embeds surveys directly into emails to maximize response rate, designing them to work perfectly on mobile. Schedule surveys to send at a specific time, or use Iterate’s integrations to connect to your marketing or analytics tool and send based on specific triggers.

About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses looking for a powerful Survey solution

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Supported

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Iterate
United States
iteratehq.com

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Alternatives

Alternatives

BizRatings

BizRatings

BizRatings.com

Categories

Survey Supported

Categories

Customer Feedback Supported
NPS Supported
Survey Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Integrations

Gmail Supported
Klaviyo Supported
Salesforce Supported
Slack Supported
Zapier Supported
Accelo Not Supported
BrightGauge Not Supported
Datto RMM Not Supported
Easyflow Not Supported
Freshdesk Not Supported
HappySat Not Supported
Jira Service Management Not Supported
Kaseya VSA Not Supported
Kayako Not Supported
Keap Not Supported
Kustomer Not Supported
Microsoft Excel Supported
Microsoft Teams Not Supported
Trengo Not Supported
Zendesk Not Supported

Integrations

Gmail Supported
Klaviyo Supported
Salesforce Supported
Slack Supported
Zapier Supported
Accelo Supported
BrightGauge Supported
Datto RMM Supported
Easyflow Supported
Freshdesk Supported
HappySat Supported
Jira Service Management Supported
Kaseya VSA Supported
Kayako Supported
Keap Supported
Kustomer Supported
Microsoft Excel Not Supported
Microsoft Teams Supported
Trengo Supported
Zendesk Supported
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