IsotaskIsogent
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iSupportiSupport Software
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Related Products
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About
Streamline your organization’s productivity with an all-in-one solution.
We couldn’t find any software that met our requirements at Isogent... so we built our own.
Isotask is an easy to use, multi-functional tenant built to cover any organization’s needs.
-Service Desk
-CRM
-Client Management
-Vendor Management
-People Management
-And so much more
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About
iSupport comes in two editions: Incident Management and Service Desk. Both editions are packed full of traditional help desk features for automating workflow, managing multiple channels of communication, asset tracking, and end user self-service. Both editions feature the flexibility to customize specific forms, routing methods, business rules, and reporting dashboards. Our Service Desk Edition includes all of the features contained in Incident Management Edition with the addition of Problem, Change, Service Catalog, Configuration Management Database functionality, and fully accessible Application Interface functionality for integrating with third party tools. For a comprehensive list of features click on one of the editions above, or choose to compare editions to decide which one is right for you.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
SMBs. Mid-Size, All Verticals
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Audience
IT Service Desk
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$699.00/one-time/user
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationIsogent
Founded: 2010
United States
www.isogent.com/solutions/isotask
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Company InformationiSupport Software
Founded: 1992
United States
www.isupport.com
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Categories |
Categories |
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Service Desk Features
Change Management
Not Supported
CMDB
Not Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Mobile Access
Not Supported
Procurement Management
Supported
Remote Control
Not Supported
Self Service Portal
Supported
SLA Management
Supported
CRM Features
Calendar/Reminder System
Supported
Call Logging
Not Supported
Document Storage
Supported
Email Marketing
Not Supported
Internal Chat Integration
Not Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Supported
Mobile Access
Not Supported
Quotes / Proposals
Supported
Segmentation
Not Supported
Social Media Integration
Not Supported
Task Management
Supported
Territory Management
Supported
Vendor Management Features
Audit Management
Supported
Contact Management
Supported
Customer Database
Supported
Self Service Portal
Supported
Supplier Master Data
Supported
Transaction History
Supported
Vendor Maintained Profiles
Supported
Vendor Managed Inventory
Supported
Vendor Performance Rating
Not Supported
Vendor Qualification Tracking
Supported
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
ITSM Features
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
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Integrations
Microsoft 365
Not Supported
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