IsotaskIsogent
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ThreadThread Magic
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Related Products
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About
Streamline your organization’s productivity with an all-in-one solution.
We couldn’t find any software that met our requirements at Isogent... so we built our own.
Isotask is an easy to use, multi-functional tenant built to cover any organization’s needs.
-Service Desk
-CRM
-Client Management
-Vendor Management
-People Management
-And so much more
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About
Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
SMBs. Mid-Size, All Verticals
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Audience
Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationIsogent
Founded: 2010
United States
www.isogent.com/solutions/isotask
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Company InformationThread Magic
Founded: 2019
United States
www.getthread.com
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Categories |
Categories |
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Service Desk Features
Change Management
Not Supported
CMDB
Not Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Mobile Access
Not Supported
Procurement Management
Supported
Remote Control
Not Supported
Self Service Portal
Supported
SLA Management
Supported
CRM Features
Calendar/Reminder System
Supported
Call Logging
Not Supported
Document Storage
Supported
Email Marketing
Not Supported
Internal Chat Integration
Not Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Supported
Mobile Access
Not Supported
Quotes / Proposals
Supported
Segmentation
Not Supported
Social Media Integration
Not Supported
Task Management
Supported
Territory Management
Supported
Vendor Management Features
Audit Management
Supported
Contact Management
Supported
Customer Database
Supported
Self Service Portal
Supported
Supplier Master Data
Supported
Transaction History
Supported
Vendor Maintained Profiles
Supported
Vendor Managed Inventory
Supported
Vendor Performance Rating
Not Supported
Vendor Qualification Tracking
Supported
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Integrations
Autotask PSA
Not Supported
ConnectWise PSA
Not Supported
HaloPSA
Not Supported
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Integrations
Autotask PSA
Supported
ConnectWise PSA
Supported
HaloPSA
Supported
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