Intermedia UniteIntermedia
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ZaiLabZailab
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About
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.
It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.
Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.
With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.
AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.
Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
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About
Empower your team to speak to your customers from anywhere. Zailab’s cloud-based platform keeps track of your client conversations on every channel and gives you the insights that you need to manage your team remotely. Real human connection shouldn’t be lost when your organization scales. Give your agents the customer insight that they need to build authentic relationships and provide world-class customer service. With level-1 PCI/GDPR compliance and a 99.9% uptime record, we take great care in ensuring that your business and data is protected at all times. Implement your contact center in less than a week. With a dedicated implementation and training team, you’ll go from demo to hello in no time. Our team of support specialist are dedicated to solving your technical challenges in record time. At Zailab we believe in finding sustainable solutions to customer challenges.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies of all sizes searching for a complete Business VoIP solution
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Audience
Companies searching for a solution to manage and improve their customer service operations
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$22.99/user
Contact us today to get a custom quote for your business.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$1 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationIntermedia
Founded: 1993
United States
www.intermedia.com
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Company InformationZailab
Founded: 2013
Ireland
www.zailab.com
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Alternatives |
Alternatives |
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CategoriesIntermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. |
Categories |
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Business Phone Systems Features
Call Logging
Supported
Call Monitoring
Supported
Call Recording
Supported
Call Routing
Supported
Employee Directory
Supported
IVR / Voice Recognition
Supported
Mobile Access
Supported
Virtual Call Center
Supported
Web Conferencing
Supported
Business VoIP Features
Call Parking
Supported
Call Recording
Supported
Contact Management
Supported
Encryption
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Unified Communications
Supported
Voice Quality Enhancement
Supported
SIP Trunk Features
Automatic Fail-over Routing
Not Supported
Call Data Records
Not Supported
Caller ID
Supported
Disaster Recovery
Not Supported
e911
Supported
International Numbers
Supported
Multiple DID Options
Supported
PSTN Forwarding
Supported
Toll-Free Numbers
Supported
Team Communication Features
Activity / News Feed
Supported
Audio Calls
Supported
Calendar Management
Supported
Chat / Messaging
Supported
Discussion Threads
Supported
File Sharing
Supported
Mobile Access
Supported
Push Notifications
Supported
Search
Supported
Surveys & Feedback
Supported
Task Management
Supported
Video Conferencing
Supported
Telephony Features
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
Inbound Reporting
Not Supported
IVR / Voice Recognition
Not Supported
Outbound Reporting
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Not Supported
VoIP
Supported
Unified Communications Features
Audio / Video Conferencing
Supported
Calendar Management
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
Fax Management
Not Supported
File Sharing
Supported
Mobile Access
Supported
Multi-User Collaboration
Supported
Voice Mail
Supported
Video Conferencing Features
Electronic Hand Raising
Supported
Mobile Access
Supported
On-Demand Webcasting
Supported
Presentation Streaming
Supported
Presentation Tools
Supported
Private Chat
Supported
Real-Time Chat
Supported
Record & Playback Ability
Supported
Screen Sharing
Supported
Two-Way Audio & Video
Supported
Video Conferencing
Supported
Whiteboard
Not Supported
Workforce Optimization (WFO) Features
eLearning
Not Supported
Interaction Analytics
Supported
Liability Recording
Not Supported
Performance Management
Not Supported
Quality Management
Not Supported
Real-time Guidance
Not Supported
Reporting
Supported
Speech Analytics
Not Supported
Surveying
Not Supported
Workforce Management
Not Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Reporting/Analytics
Not Supported
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Integrations
ALGO
Supported
DealerSocket
Supported
ERA-IGNITE
Supported
Google Calendar
Supported
Google Contacts
Supported
Google Meet
Supported
HubSpot CRM
Supported
Microsoft 365
Supported
Microsoft Copilot
Supported
Microsoft Teams
Supported
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Integrations
ALGO
Not Supported
DealerSocket
Not Supported
ERA-IGNITE
Not Supported
Google Calendar
Not Supported
Google Contacts
Not Supported
Google Meet
Not Supported
HubSpot CRM
Not Supported
Microsoft 365
Not Supported
Microsoft Copilot
Not Supported
Microsoft Teams
Not Supported
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