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About

Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.

About

Power value-driven client experiences with Vuture’s relationship-management technology for professional services. Vuture’s platform is designed to ensure professional services teams can deliver end-to-end campaigns that drive customer-experience excellence. With offices in London, New York and Sydney, the organisation proudly serves the top 200 consultancy, accounting and legal firms in the world. Digital marketing: vital for building those all-important, relevant and timely client relationships. This shift in focus has been so significant that, in the past three years, there has been a leap, from 20 to 80 per cent, in organisations investing in omnichannel strategies, across multiple sectors.* And with 52 per cent of all organic search visits coming from mobile, getting to grips with omnichannel engagement is no longer an option but an imperative.**

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Intercom targets businesses of all sizes seeking AI-powered customer support solutions to enhance customer engagement, streamline communication, and improve service efficiency across multiple channels

Audience

Professional services companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$29/seat/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.7 / 5
design 5.0 / 5
support 4.2 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Intercom
Founded: 2011
United States
www.intercom.com

Company Information

Vuture
Founded: 2005
United Kingdom
vutu.re/

Alternatives

Alternatives

Related Marketing Cloud

Related Marketing Cloud

Related Digital
ChatD&B

ChatD&B

Dun & Bradstreet

Categories

Categories

Marketing Automation Features

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Experience Management Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation Features

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Integrations

AIssist.io
Ambassify
Apidaze
Blink
Helpjuice
Honeybadger
Levity
Mailjet
Median Cobrowse
Omnisend
Pliik
Resmo
Sherlock
Simplesat
Skalin
Snov.io
Solvemate
Teamgate CRM
Uptics
Webflow

Integrations

AIssist.io
Ambassify
Apidaze
Blink
Helpjuice
Honeybadger
Levity
Mailjet
Median Cobrowse
Omnisend
Pliik
Resmo
Sherlock
Simplesat
Skalin
Snov.io
Solvemate
Teamgate CRM
Uptics
Webflow
Claim Intercom and update features and information
Claim Intercom and update features and information
Claim Vuture and update features and information
Claim Vuture and update features and information