Interactions Digital RootsInteractions
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SOCiSOCi, Inc.
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Related Products
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About
With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, our system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Our tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since we incorporate natural language processing and machine learning, our tool learns from what users are doing and gets smarter over time.
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About
SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower businesses like Ace Hardware, Jersey Mike's, Kumon, and Ford to automate and scale their marketing efforts across all locations and digital channels in a way that is brand directed, locally perfected, and data connected. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation driving improved customer engagement and market leading results.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Organizations that want to engage with social media conversations from a single platform
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Audience
Multi-Location Marketers
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationInteractions
Founded: 2004
United States
www.interactions.com/products/social-customer-care/
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Company InformationSOCi, Inc.
Founded: 2012
United States
www.soci.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Social Media Management Features
Automated Publishing
Supported
Brand Tracking
Not Supported
Content Management
Supported
Customer Engagement
Supported
Multi-Account Management
Supported
Multi-User Collaboration
Supported
Post Scheduling
Supported
Reporting/Analytics
Supported
Social Media Monitoring
Supported
Social Media Monitoring Features
Audience Segmentation
Supported
Competitive Analysis
Supported
Configurable Alerts
Not Supported
Customer Engagement
Not Supported
Dashboard
Supported
Impact Scoring
Not Supported
Influencer Tracking
Not Supported
Reputation Management
Supported
Sentiment Analysis
Supported
Trend Tracking
Not Supported
Chatbot Features
Call to Action
Supported
Context and Coherence
Not Supported
Human Takeover
Not Supported
Inline Media / Videos
Not Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Reporting / Analytics
Supported
Sentiment Analysis
Not Supported
Social Media Integration
Supported
Local Marketing Features
Advertising Management
Not Supported
CRM
Not Supported
Email Marketing
Not Supported
Feedback Management
Not Supported
Live Chat
Not Supported
NAP Management (Name/Address/Phone)
Not Supported
Online Listings Management
Supported
PR Management
Not Supported
Reporting / Analytics
Supported
Review Management
Supported
SEO Management
Supported
Social Media Management
Supported
Store Locator
Not Supported
Website Management
Not Supported
Reputation Management Features
Campaign Management
Not Supported
Gamification
Not Supported
Response Management
Supported
Review Generation
Not Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Not Supported
Social Media Advertising Features
Ad Buying
Not Supported
Ad Creation
Not Supported
Bulk Advertising
Not Supported
Campaign Management
Supported
Collaboration Tools
Supported
Comment / Reply Moderation
Not Supported
Digital Asset Management
Supported
Reporting / Analytics
Supported
Retargeting
Not Supported
Roles / Permissions
Supported
Social Media Marketing Features
Analytics
Supported
Automated Publishing
Supported
Contact Management
Supported
Content Management
Supported
Conversion Tracking
Not Supported
Customer Targeting
Not Supported
Keyword Filtering
Supported
Multi-Account Management
Supported
Post Scheduling
Supported
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Integrations
Facebook
Supported
Instagram
Supported
LinkedIn
Supported
X (Twitter)
Supported
Axis LMS
Not Supported
Olo
Not Supported
Salesforce Agentforce Service
Not Supported
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Integrations
Facebook
Supported
Instagram
Supported
LinkedIn
Supported
X (Twitter)
Supported
Axis LMS
Supported
Olo
Supported
Salesforce Agentforce Service
Supported
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