Audience
Multi-Location Marketers
About SOCi
SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower businesses like Ace Hardware, Jersey Mike's, Kumon, and Ford to automate and scale their marketing efforts across all locations and digital channels in a way that is brand directed, locally perfected, and data connected. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation driving improved customer engagement and market leading results.
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Company Information
SOCi, Inc.
Founded: 2012
United States
www.soci.ai/
Videos and Screen Captures
SOCi Platform
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Product Details
Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
SOCi Frequently Asked Questions
Q: What kinds of users and organization types does SOCi work with?
SOCi works with these users and organization types: Enterprise.
Q: What languages does SOCi support in their product?
SOCi supports these languages: English.
Q: What kind of support options does SOCi offer?
SOCi offers support via phone support and online.
Q: What other applications or services does SOCi integrate with?
SOCi integrates with: Axis LMS, Facebook, Instagram, LinkedIn, Olo, Salesforce Agentforce Service, and X (Twitter).
Q: Does SOCi have an API?
Yes, SOCi has an API.
Q: Does SOCi have a mobile app?
Yes, SOCi has a mobile app for Android and iPhone.
Q: What type of training does SOCi provide?
SOCi provides training in the form of documentation, live online, webinars, and in person.
Q: What pricing for support is available for SOCi?
SOCi offers support included with purchase.
Q: What pricing for training is available for SOCi?
SOCi offers training included with purchase.
SOCi Product Features
Chatbot
Call to Action
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Reporting / Analytics
Supported
Social Media Integration
Supported
Context and Coherence
Not Supported
Human Takeover
Not Supported
Inline Media / Videos
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Sentiment Analysis
Not Supported
Local Marketing
Online Listings Management
Supported
Reporting / Analytics
Supported
Review Management
Supported
SEO Management
Supported
Social Media Management
Supported
Advertising Management
Not Supported
CRM
Not Supported
Email Marketing
Not Supported
Feedback Management
Not Supported
Live Chat
Not Supported
NAP Management (Name/Address/Phone)
Not Supported
PR Management
Not Supported
Store Locator
Not Supported
Website Management
Not Supported
Reputation Management
Response Management
Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Campaign Management
Not Supported
Gamification
Not Supported
Review Generation
Not Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Not Supported
Social Media Advertising
Campaign Management
Supported
Collaboration Tools
Supported
Digital Asset Management
Supported
Reporting / Analytics
Supported
Roles / Permissions
Supported
Ad Buying
Not Supported
Ad Creation
Not Supported
Bulk Advertising
Not Supported
Comment / Reply Moderation
Not Supported
Retargeting
Not Supported
Social Media Management
Automated Publishing
Supported
Content Management
Supported
Customer Engagement
Supported
Multi-Account Management
Supported
Multi-User Collaboration
Supported
Post Scheduling
Supported
Reporting/Analytics
Supported
Social Media Monitoring
Supported
Brand Tracking
Not Supported
Social Media Marketing
Analytics
Supported
Automated Publishing
Supported
Contact Management
Supported
Content Management
Supported
Keyword Filtering
Supported
Multi-Account Management
Supported
Post Scheduling
Supported
Conversion Tracking
Not Supported
Customer Targeting
Not Supported
Social Media Monitoring
Audience Segmentation
Supported
Competitive Analysis
Supported
Dashboard
Supported
Reputation Management
Supported
Sentiment Analysis
Supported
Configurable Alerts
Not Supported
Customer Engagement
Not Supported
Impact Scoring
Not Supported
Influencer Tracking
Not Supported
Trend Tracking
Not Supported
